GILLIAN H. O'NEILL
Student
567 Longbarn Road, State College,PA
Summary
Driven and Reliable Shift Leader. Enthusiastic and positive leader, successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for guests and customers.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
SHIFT LEADER
LOFT
STATE COLLEGE, PA
06.2020 - 08.2021
- Fulfilled all shift leader duties in a high-end sales outlet
- Handled customer-service including POS, sales, and inventory management
- Responsible for opening/closing the store, closing cash registers, and preparing bank deposits
- Delivered first - class customer service while also managing other employees and delegating tasks
- Satisfied challenging guests, converting displeased patrons to loyal customers
- Managed and prepared content for Instagram
HOST/SERVER
MOUNTAIN VIEW COUNTRY CLUB
BOALSBURG, PA
02.2019 - 08.2019
- Recruited by supervisor from previous job
- Satisfied challenging guests, converting displeased patrons to loyal customers
- Managed reservations and worked closely with servers to handle high - volume periods
- Organized seating of guests while handling the requests and preferences of servers
- Multi - tasked and was constantly aware of needs/opportunities to assist other employees who were under stress due to job demands and time pressures
SUPERVISOR/BUYER
PLATO'S CLOSET
STATE COLLEGE, PA
06.2017 - 01.2019
- Hired as sales associate and promoted to buyer after two months on the job
- Promoted to supervisor after three months on the job, requiring direction of sales associates
- Responsible for opening/closing store, closing cash registers, and preparing bank deposits
- Delivered first - class customer service while also being required to frequently deliver bad news to customers hoping to sell product to the store
- Managed and prepared content for Instagram and Facebook pages
Education
Bachelor of Science - Women's Studies
THE PENNSYLVANIA STATE UNIVERSITY
State College, PA 06.2019 - Current
DIPLOMA -
STATE COLLEGE AREA HIGH SCHOOL, STATE COLLEGE
08.2015 - 06.2019
Skills
Strong verbal and written communication
Dependable and Responsible
Time Management
Inventory Management
Customer Service
Knowledgeable in Adobe InDesign
Knowledgeable in Microsoft Word, Powerpoint and Excel
Timeline
SHIFT LEADER
LOFT
06.2020 - 08.2021
Bachelor of Science - Women's Studies
THE PENNSYLVANIA STATE UNIVERSITY
06.2019 - Current
HOST/SERVER
MOUNTAIN VIEW COUNTRY CLUB
02.2019 - 08.2019
SUPERVISOR/BUYER
PLATO'S CLOSET
06.2017 - 01.2019
DIPLOMA -
STATE COLLEGE AREA HIGH SCHOOL, STATE COLLEGE
08.2015 - 06.2019