Americus Crane
Post Falls,ID
Summary
Hardworking Barista Manager at Jitterz Espresso with a proven track record in exceptional customer service and staff training. Expert in inventory control and conflict resolution, I enhanced operational efficiency and fostered a positive team environment, ensuring high-quality beverage preparation and memorable customer experiences. Highly dependable and detail-oriented, I thrive in fast-paced settings. Ability to handle high pressure and stressful settings by staying calm, communicating professionally. Always focused on finding a mutually beneficial solution.
Overview
4
4
years of professional experience
Work History
Barista Manager
Jitterz Espresso
Post Falls, ID
09.2022 - Current
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Maintained high standards of customer satisfaction, while creating memorable experiences, doing so in a timely manner.
- Trained and mentored new baristas on espresso techniques and customer engagement strategies.
- Optimized stock levels and reduced waste through effective inventory management systems.
- Navigated challenging situations with composure.
- Handled customer disputes effectively to maintain positive relationships.
- Provided feedback with respect and consideration.
Warehouse Packer
NanaMacs
Post Falls, ID
02.2022 - 08.2022
- Packaged and labeled products according to established guidelines for accuracy and efficiency
- Conducted quality checks on packed items to maintain company standards.
- Collaborated with team members to optimize workflow and improve packing processes.
- Assisted in inventory management by tracking incoming and outgoing shipments.
- Adapted to changing priorities while meeting tight deadlines during peak seasons.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Education
High School Diploma -
Post Falls High School
Post Falls, ID06.2022
Skills
- Exceptional customer service performance
- Practices cleanliness and organization
- Staff training and development
- Fast learner
- Highly dependable
- Attention to detail
- Inventory control
- Resolve and mediate team conflict
Timeline
Barista Manager
Jitterz Espresso
09.2022 - Current
Warehouse Packer
NanaMacs
02.2022 - 08.2022
High School Diploma -
Post Falls High School