Mikayla Schaffer
Waynesville,MO
Summary
Experienced Barista Manager passionate about coffee and a record of executing high-functioning coffee bars. Possessing exceptional communication and teaching skills, adeptness in customer service, staff management, and inventory control, and a love of brewing techniques and production performance. Skilled in creating a welcoming and friendly environment that fosters customer loyalty. Reliable and organized, able to easily handle multiple priorities, and always willing to take on additional responsibilities to help the team achieve goals. A hardworking, passionate job seeker with impeccable organizational skills and a detail-oriented team player. Seeking a full-time position that offers professional challenges to utilize my interpersonal skills, excellent time management, and problem-solving skills to contribute to the company's success.
Overview
4
4
years of professional experience
Work History
Barista Manager
Midway Coffee Co
09.2021 - Current
- Served customers quickly and efficiently, developed strategies to prevent delays while listening carefully to consumer requests, and made personalized, delectable beverages, which improved sales. Produced various hot and cold drinks in intermediate shifts with consistently positive customer satisfaction scores. Used POS system to enter orders and process payments accurately.
- Interface and process orders on average of two hundred customers daily, and intervene, discuss, and resolve customer issues and complaints to de-escalate situations with professionalism and tact to drive customer satisfaction and reprise business
- Memorized and learned over a hundred menu items and their variations and preparation and numerous off-label drinks to meet customer needs and produced them with 100% accuracy.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns. Designed and adjusted work schedules to meet business demands. Presented process improvement ideas to leadership team to cultivate professional, friendly, and efficient work environment. Created and implemented new training guidelines and provided staff orientation and training. Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment. Elevated customer and employee loyalty using strong communication abilities to resolve problems or conflicts. Explained beverage preparation and offered samples to help customers choose ideal items.
- Repaired minor and significant issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space—restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Tanning Associate
Beach Bums Tanning Salon
01.2020 - 01.2022
- Educated clients on the health and safety of tanning facilities and procedures. Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Informed and demonstrated how to use tanning equipment to new clients. Advised client base of new products and seasonal fashions to increase store sales.
- Provided emotional support and companionship to clients. Acknowledged, interacted, and built relationships with clients to stimulate loyalty.
- Updated computer system with client schedules, inventories, and spa information.
- Maintained a clean and stocked front counter area. Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping.
- Supported sales floor, cash wrap, and back of the house to catalyze daily operations.
Barista
Drachenfutter
06.2021 - 08.2021
- Operated espresso machines and commercial coffee brewers to create beverages. Made and served brand-specific café beverages focused on speed, quality, and consistency. Prepared specialty drinks such as cappuccinos, lattes, and mochas. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily. Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Controlled line and crowd with quick, efficient service.
- Kept product inventory stocked during times of customer congestion and high demand.
Housekeeper
Baymont By Wyndham
01.2021 - 06.2021
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items. Disinfected and mopped bathrooms to keep facilities sanitary and clean. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Demonstrated a positive and professional attitude with guests, coworkers, and management to contribute to a positive work environment and maintain the hotel's reputation.
- Followed daily cleaning schedule to prepare for the arrival of guests and meet deadlines.
Education
Bachelor of Arts - Psychology
Southeast Missouri State University
Cape Girardeau, MO05.2027
High School Diploma -
Waynesville Sr. High School
Waynesville, MO05.2022
Skills
- Customer Experience Management, Staff Management, Staff Leadership, Inventory Management, Rule Enforcement, Employee Scheduling, Staff Hiring and Training, Strategic Planning
- Small Business Operations, Health Code Compliance
- Espresso Machine Operation, Coffee Expertise, Coffee Machinery, Equipment Maintenance and Repairs
- POS Systems
- Menu Memorization, Recipe, and Menu Development
- Cash Handling, Sales Proficiency, Customer Engagement
- Opening and Closing Duties
- Friendly and Outgoing, Exceptional Customer Service, Customer Retention, Relationship Builder, Active Listener, Self-Directed, Fast Learner, Critical Thinker, Reliable, Responsible, and dependable
- Can work in extremely fast-paced and multitasked performances and environments
Timeline
Barista Manager
Midway Coffee Co
09.2021 - Current
Barista
Drachenfutter
06.2021 - 08.2021
Housekeeper
Baymont By Wyndham
01.2021 - 06.2021
Tanning Associate
Beach Bums Tanning Salon
01.2020 - 01.2022
Bachelor of Arts - Psychology
Southeast Missouri State University
High School Diploma -
Waynesville Sr. High School
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