AMERIE CHAPEL
Queens,NY
Summary
Biology undergraduate student seeking to obtain a position, drawing on two years of office support and reception experience. Friendly and professional team player, leveraging flexibility, great phone presence, and highly organized ability to work quickly and accurately.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
CityMD
Ridgewood, NY
11.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
Waitress
Chili's Bar And Grill
11.2021 - 06.2023
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Medical Receptionist / Billing Assistant
Christina Medical Coding & Billing LLC
03.2020 - 09.2021
- Perform insurance verifications and authorizations to ensure coverage for each CPT and DME ordered per physicians orders
- Collaborate with other team members and communicate requirements pertaining to the patient’s insurance coverage
- Process all authorization requests required by the patient’s insurance carrier through live communication via phone with carriers or using insurance carrier online portals to obtain the most up-to-date benefit information
- Create patient account profile in the billing system, manage the collection of medical documentation required to secure authorization for patient cases across all offices, and update the patient file with appropriate notes accordingly
- Use active verbal and written communication of payor medical necessity requirements with clinical and non-clinical staff
- Answer calls in a timely and professional manner and provides signature customer service
- Performed all front desk secretarial duties.
Education
Biology
Laguardia Community College
New York, NYSkills
- Customer Service and Rapport
- Hospitality Service Expertise
- Diagnostic Codes
- Data Entry
- Information Inputting
- Client Inquiries
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
CityMD
11.2023 - Current
Waitress
Chili's Bar And Grill
11.2021 - 06.2023
Medical Receptionist / Billing Assistant
Christina Medical Coding & Billing LLC
03.2020 - 09.2021
Biology
Laguardia Community College