Amerie Matthews
Pittsburgh,PA
Summary
Results-driven professional skilled in providing tailored support to diverse individuals, enhancing engagement and independence. Collaborated effectively with educators and support staff to implement individualized strategies, driving operational efficiency and improving overall satisfaction. Proven track record of fostering positive interactions in dynamic environments.
Overview
6
6
years of professional experience
Work History
Patient Care Assistant
Amergis
Pittsburgh, Pennsylvania
08.2025 - 06.2026
- Provided individualized support to students with diverse educational, behavioral, and developmental needs in accordance with established IEP goals and classroom plans.
- Assisted students in completing assignments and following classroom routines to foster greater independence.
- Reinforced positive behaviors through encouragement, redirection, and consistent implementation of classroom behavior-support strategies.
- Assisted students with transitions between classroom activities and settings while maintaining a calm, structured, and supportive environment.
- Monitored student behavior, engagement, and progress and communicated relevant observations to teachers and educational support staff.
- Used patience, active listening, and individualized communication approaches to build trust and encourage student participation.
- Provided one-on-one and small-group assistance based on individual student needs and instructional direction.
- Helped maintain a safe and inclusive classroom environment by recognizing potential behavioral concerns and responding appropriately.
- Assisted with social-emotional support, conflict resolution, and appropriate peer interactions.
- Maintained confidentiality regarding student information and demonstrated professionalism when working with students, educators, and school personnel.
- Collaborated with teachers and multidisciplinary support staff to reinforce classroom expectations and student-specific strategies.
- Adapted support techniques based on individual student responses, learning needs, and behavioral presentation.
- Demonstrated strong situational awareness and the ability to remain calm and professional in challenging or fast-paced environments.
Childcare Assistant
A M Childcare Careers
Pittsburgh, PA
03.2023 - 06.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children's cognitive development with age-appropriate educational games and activities.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Transporter
UPMC Shadyside Hospital
Pittsburgh, PA
01.2022 - 02.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
Sales Analyst Intern
Highmark Health
Pittsburgh, PA
06.2021 - 12.2021
- Assisted in organizing trade shows and events that showcased products, driving brand awareness among potential customers.
- Inbound and outbound communication with perspective clients.
- Streamlined reporting processes for improved efficiency and accuracy in sales forecasting.
- Enhanced sales performance by conducting detailed market research and data analysis.
- Facilitated cross-functional collaboration between sales, marketing, and finance teams to drive revenue growth.
- Contributed to the development of innovative sales incentives that motivated team members and boosted overall performance.
- Supported senior analysts with ad-hoc reporting requests, ensuring timely delivery of accurate information.
Sales Associate
Walmart
Pittsburgh, PA
07.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Westinghouse High School
Pittsburgh, PA06-2021
Skills
- Customer Service
- Time Management
- Problem-Solving
- Workflow Optimization
- Pharmacy Knowledge
- Patient confidentiality
- Sales Strategies
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Data Entry
- Self Motivation
- Professionalism
- Goal Setting
- Individualized communication
- Behavioral support strategies
- Safety protocols
- Student observation
- Conflict resolution
- Active listening
- Positive reinforcement
- Time management
Timeline
Patient Care Assistant
Amergis
08.2025 - 06.2026
Childcare Assistant
A M Childcare Careers
03.2023 - 06.2024
Transporter
UPMC Shadyside Hospital
01.2022 - 02.2023
Sales Analyst Intern
Highmark Health
06.2021 - 12.2021
Sales Associate
Walmart
07.2020 - 05.2021
High School Diploma -
Westinghouse High School