Amerie Merjil
Port Neches
Summary
Achieved high levels of client satisfaction through effective interpersonal skills. Enhanced patient care processes by collaborating with healthcare professionals. Improved communication efficiency by managing phone inquiries effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jack in the Box
El Paso, TX
04.2021 - 08.2022
- Cross-trained in various roles for comprehensive customer service
- Promoted to Employee of the Month five times
- Cultivated a diverse skill set for enhanced service delivery
- Thrived in high-pressure situations, ensuring customer satisfaction Demonstrated exceptional patience, resolving customer issues effectively
Team Leader
Jack in the Box
San Antonio, TX
09.2022 - 06.2023
- Mentored new hires, integrating them smoothly into our dynamic team environment.
- Led by example to earn 'Employee of the Month' three times, inspiring team excellence.
- Oversaw financial accuracy during shifts, ensuring all transactions adhered to company standards.
- Cultivated a supportive environment, significantly boosting team morale and performance.
- Boosted team efficiency by fostering cross training and enhancing staff skills.
- Managed financial transactions with precision, safeguarding shift revenues.
Pro Cashier
The Home Depot
San Antonio, TX
12.2023 - 06.2024
- Significantly increased customer retention through persuasive communication
- Applied analytical skills to identify potential credit card customer, then going through the process of helping them apply
- Demonstrated visionary leadership, driving them towards excellence
Patient Care Technician
The Hospitals of Providence Sierra Campus
El Paso, TX
08.2024 - 04.2026
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records in compliance with hospital protocols.
- Educated patients and families on post-care procedures and medication management.
- Assisted in the front with calls, consults and communication with doctors
Education
Nursing
University of the Incarnate World
San Antonio, TX05.2026
Multidisciplinary studies
Northwest Early College High School
El Paso, TX05.2022
Skills
- Customer service, Restaurant experience, Time management, Communication skills, Bilingual, Leadership, English, Cash Handling, Upselling, cross training, Supervising Experience, Sales Experience, Teamwork, Computer literacy, phone handling
Certification
Excel, Word, BLS, CPI
Languages
English, Spanish
Timeline
Patient Care Technician
The Hospitals of Providence Sierra Campus
08.2024 - 04.2026
Pro Cashier
The Home Depot
12.2023 - 06.2024
Team Leader
Jack in the Box
09.2022 - 06.2023
Customer Service Representative
Jack in the Box
04.2021 - 08.2022
Nursing
University of the Incarnate World
Multidisciplinary studies
Northwest Early College High School