Summary
Overview
Work History
Education
Skills
Timeline
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Amerie Sanchez

Boston,Massachusetts

Summary

Developed comprehensive professional skill set in a customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Planet Fitness
11.2024 - 05.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Barista

Cafe Nero
12.2023 - 10.2024
  • Memorized recipes and ingredients for 15 unique drinks
  • Provide customer service by greeting customers and offering drink suggestions
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.


Cashier

Mcdonalds
10.2022 - 11.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Welcomed customers and helped determine their needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Margarita Muniz Academy
Boston, MA
06-2024

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Roxbury Prep High School
Boston, MA
06.2021

Skills

  • Fluent in English and Spanish
  • Computer: Working knowledge in Google Docs, Google Slides, and Microsoft Word
  • Personal: Dependable, Quick Learner, Team Player, and Organized
  • Workflow optimization
  • Customer service
  • Customer support
  • Interests: Art, Tattoo, Engineering, Architecture, and Interior Design

Timeline

Member Service Representative

Planet Fitness
11.2024 - 05.2025

Barista

Cafe Nero
12.2023 - 10.2024

Cashier

Mcdonalds
10.2022 - 11.2023

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Roxbury Prep High School

Margarita Muniz Academy

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Amerie Sanchez