Irma Y. Guzman
Elmont,NY
Summary
Dynamic and bilingual professional with a proven track record at Bj's Wholesale Club, enhancing member experiences and transaction accuracy through effective problem-solving and strong interpersonal skills. Excelled in roles requiring creative thinking and adaptability, achieving consistent growth. Skilled in time management and fluent in English and Spanish, I bring a dependable work ethic to team collaborations.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Bj's Wholesale Club
College Point, NY
11.2017 - 12.2018
- Assisted colleagues with tasks as needed during peak times of activity.
- Leveraged software and systems to research and resolve member inquiries.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Handled customer complaints in an efficient and courteous manner.
Office Manager
Hillside Car Wash
Queens, NY
01.2007 - 05.2016
- Counter sales
- Employee payroll management
- Issue receipts, refunds and credits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
- Establish or identify prices goods, services or admission
- Answer customer’s questions
- Accounting and maintenance of vendors
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Education
Psychology - Undergraduate
Universidad Central del Ecuador
Radiology - Undergraduate
LaGuardia Community College
Skills
- Fluent in English
- Fluent in Spanish
- Strong work ethic and dependable
- Time management abilities
- Creative thinking
- Team collaboration
- Adaptability and flexibility
- Communication and interpersonal skills
- Problem-solving abilities
Languages
English
Full Professional
Spanish
Native/ Bilingual
Other
Authorized to work for any US employer
Timeline
Member Service Representative
Bj's Wholesale Club
11.2017 - 12.2018
Office Manager
Hillside Car Wash
01.2007 - 05.2016
Psychology - Undergraduate
Universidad Central del Ecuador
Radiology - Undergraduate
LaGuardia Community College