Stella Carmona-Amates
Salt Lake City,UT
Summary
Accomplished and hardworking reliable individual planning to continue my education at SLCC. Team leader with 6 years of customer service experience and expert in accurately counting and processing cash. Self-Motivated, ambitious and ready to work hard to learn from professionals while having team spirit in addition to independent working skills.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Credit Union
02.2025 - Current
- Educated and engaged customers with new bank products and services.
- Wire transfers, stop payments, account transfers, bonds, as well as IRA and Roth IRA.
- Opened new accounts
- Handled inbound calls regarding account balance transaction details and CU policies
- Utilized multitasking skills to manage customer interactions across phone, email, and messaging platforms
Lead Barista
Hugo Coffee Roasters
02.2024 - 02.2025
- Prepared complex coffee orders in a fast-paced environment.
- Provided training to teammates on various coffee varieties, brewing methods, trends, sources and preparation techniques for all menu items.
- Perform all opening and closing procedures and support following Café standards.
- International Airport
Crew Member
Wow Bao
09.2023 - 05.2024
- Offered customers accurate menu options and suggestions based on their specific needs and desires.
- Processed a high volume of payments accurately and efficiently using cash register and pos systems.
- International Airport
Shift Leader
Jamba Juice
06.2022 - 07.2023
- Monitored day-to-day activities of the company and employees, noting areas needing improvement.
- Responded to and handled guest complaints on time to ensure satisfaction every week.
- International airport
Crew Member
Costa Vida
05.2021 - 05.2022
- Welcomed customers warmly & delivered experiences that made them feel valued and sure to return.
- Wiped down tables and equipment, swept, restocked napkins, condiments and utensils.
Education
High School Diploma -
Horizonte Instruction Training Center
06.2023
Skills
- Fluent in Spanish & English
- Efficient typing skills
- Detail-Oriented
- Sales and promotions
- Community builder & volunteer
- Proficient in Word, Excel & PowerPoint
- Communication
- Emotional Intelligence
Timeline
Member Service Representative
Credit Union
02.2025 - Current
Lead Barista
Hugo Coffee Roasters
02.2024 - 02.2025
Crew Member
Wow Bao
09.2023 - 05.2024
Shift Leader
Jamba Juice
06.2022 - 07.2023
Crew Member
Costa Vida
05.2021 - 05.2022
High School Diploma -
Horizonte Instruction Training Center