Jennifer Pelaez
Summary
Dedicated Customer Service Representative with a track record of excellence at Tony's Fresh Market, adept in handling high-stress situations and resolving customer complaints with professionalism. Fluent in Spanish and English.Proven ability to enhance customer satisfaction and maintain a positive company image, leveraging healthcare industry knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tony's Fresh Market
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints professionally, maintaining a positive store image and reputation.
Education
Certified Clinical Medical Assistant -
Chicago School of Phlebotomy
Naperville, IL09.2024
High School Diploma -
Elmwood Park High School
Elmwood Park, IL06.2023
EMA-Registered Medical Assistant -
Technology Center of Dupage
Addison, IL05.2023
Skills
- Active Listening
- Patient confidentiality
- Healthcare industry understanding
- Customer Service
- Fluent in Spanish & English
- CPR and AED certified
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Certification #: D7K4Y7J7
Expiration Date: 09/23/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Tony's Fresh Market
04.2022 - Current
Certified Clinical Medical Assistant -
Chicago School of Phlebotomy
High School Diploma -
Elmwood Park High School
EMA-Registered Medical Assistant -
Technology Center of Dupage