Karla M Schultz
North Ridgeville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated student interested in applying excellent communication and interpersonal skills. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Young’s Men's Christian Association
Avon, OH
08.2022 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Processed cash and check deposits every day.
- Answered member questions about products and services.
Camp Counselor
Young’s Men's Christian Association
Avon, OH
06.2021 - 08.2022
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Conducted pre-camp orientation sessions for new campers and parents.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Communicated regularly with parents regarding their child's progress at camp.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Baker
Crumbl Cookie
Avon, OH
10.2021 - 06.2022
- Decorated cakes with icing, sprinkles and other edible decorations.
- Operated ovens and other equipment to bake products according to established recipes.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
Retail and sales
Bath and body work
North Olmsted, OH
08.2020 - 01.2021
- Developed and maintained customer relationships to ensure repeat business.
- Processed orders from customers accurately and efficiently according to established procedures.
- Performed sales consultations and educated clients on products and services.
HPC
Artemis care
Amherst, OH
08.2019 - 10.2020
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Administered medication according to doctor's orders and monitored side effects.
Dietary Aid
Symphony at Olmsted Falls
Olmsted Falls, OH
11.2016 - 11.2019
- Stocked supplies in dining areas as needed.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Cleaned and sanitized kitchen equipment and surfaces.
- Checked temperatures of hot food before serving it to patients and residents.
Education
Associate of Applied Science - Business Administration
Lorain County Community College
Elyria, OH05-2024
North Ridgeville High School
01.2019
Skills
- Fluent in English
- Basic Life Support Certified
- Adult First Aid Certified
- Time Management
- Flexible and Adaptable
- Organization and Time Management
Awards
Diversity scholarship award form Lorain County Community College
Ohio War Orphan scolarship
Timeline
Member Service Representative
Young’s Men's Christian Association
08.2022 - Current
Baker
Crumbl Cookie
10.2021 - 06.2022
Camp Counselor
Young’s Men's Christian Association
06.2021 - 08.2022
Retail and sales
Bath and body work
08.2020 - 01.2021
HPC
Artemis care
08.2019 - 10.2020
Dietary Aid
Symphony at Olmsted Falls
11.2016 - 11.2019
Associate of Applied Science - Business Administration
Lorain County Community College
North Ridgeville High School
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