Amery Sanders
Whittier,USA
Summary
Motivated College Student with strong leadership, teamwork, and communication skills gained through cheerleading, youth leadership, and customer service roles. Delivered exceptional customer experiences through active listening and problem-solving, enhancing satisfaction rates and fostering loyalty. Contributed to revenue growth by promoting products and providing knowledgeable support in fast-paced hospitality and retail environments.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Hostess
Ruby Reds
04.2024 - 05.2025
- Addressed customer questions and concerns with professionalism to enhance guest experience
- Coordinated seating arrangements and waitlists to optimize customer flow in a fast-paced environment
- Organized front of house operations to maintain a clean and welcoming environment for guests
Customer Service Hostess
Nick Williams And Associates
La Habra, CA
04.2024 - 05.2025
- Greeted and seated guests in a welcoming manner.
- Greeted customers upon arrival and provided menus.
- Managed guest reservations and waitlists efficiently.
- Assisted customers with menu inquiries and recommendations.
- Handled guest complaints with professionalism and empathy.
- Provided excellent customer service by attending to guest needs in a timely manner.
- Supported team members during peak service hours effectively.
- Demonstrated strong knowledge of menu offerings including ingredients used in dishes.
- Responded promptly to all inquiries regarding menu items, prices, services.
- Maintained cleanliness and organization of dining areas.
- Restocked condiments, silverware, napkins, straws, and cups throughout the shift.
- Restocked condiments, silverware, napkins, straws, cups as needed throughout shift.
- Followed proper sanitation procedures when handling food items for customers.
- Welcomed customers upon arrival at the restaurant. upon arrival and provided menus.
- Accurately processed cash and credit card transactions using POS system.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Managed cash register to process transactions efficiently., handled cash and processed credit card transactions.
- Reorganized store displays for seasonal promotions and events. for special events and seasonal merchandise changes.
Education
High School Graduation -
La Habra High School
La Habra 08.2022 - 06.2026
Skills
- Customer service
- Reservation management
- Menu knowledge
- Cash handling
- Food safety and sanitation
- Time management
- Multitasking
- Organizational skills
- Team collaboration
- Teamwork and collaboration
- Adaptability and flexibility
- Conflict resolution
- Effective communication
- Reliability
- Reliability
Timeline
Customer Service Hostess
Nick Williams And Associates
04.2024 - 05.2025
Customer Service Hostess
Ruby Reds
04.2024 - 05.2025
High School Graduation -
La Habra High School
08.2022 - 06.2026