Melanie Fields
Middleburg,Florida
Summary
Proven customer service specialist, adept in enhancing customer satisfaction and loyalty, demonstrated at Longhorns Steakhouse through exceptional service and problem-solving abilities. Skilled in cash handling and maintaining high sanitation standards, I excel in high-pressure environments, promoting teamwork, and improving service delivery by effectively resolving customer complaints.
Overview
8
8
years of professional experience
Work History
Customer Service Hostess
Longhorns Steakhouse
07.2019 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maximized seating capacity during busy periods through effective communication with servers regarding table turnover rates.
- Maintained a clean and welcoming environment, conducting regular cleaning tasks and ensuring proper presentation of dining areas.
- Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.
- Promoted positive work atmosphere by collaborating closely with coworkers and maintaining open lines of communication among all team members.
Customerservice Representative
Pettycoat Junction
07.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
CustomerServiceSpecialist -
Lowndes HighSchool
Valdosta, GA05.2001
Skills
- Flexibility
- Customer Focus
- Up-selling techniques
- Cross-selling strategies
- Problem-solving abilities
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Active Listening
- Adaptability and Flexibility
- Cash Handling
- Task Prioritization
- Food safety and sanitation
Timeline
Customer Service Hostess
Longhorns Steakhouse
07.2019 - Current
Customerservice Representative
Pettycoat Junction
07.2016 - 03.2018
CustomerServiceSpecialist -
Lowndes HighSchool
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