HEATHER M. TURMAN
Benicia,CA
Summary
Dynamic and results-oriented professional with a proven track record in emergency response and customer service excellence, notably at Moffett Field Fire Department. Skilled in patient care, client satisfaction, and adept at fostering teamwork and collaboration. Demonstrated ability to adapt and excel in high-pressure environments, ensuring safety and satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Hostess
Caymus
Suisun Valley , CA
07.2024 - 10.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled customer complaints professionally in order to maintain high standards of customer service.
Event Host/Coordinator
V. Sattui Winery
Saint Helena, Ca
06.2021 - 05.2024
- Educate clients on Vineyard, Wine Production, Wines, Napa Valley History & Party Host
- Coordinate Event Set-Up, Decor, Food/Beverages, along with Wine Menu & Any Special Requests
Firefighter / EMT
Moffett Field Fire Department
Mountain View, Ca
03.1999 - 01.2017
- Company Overview: As a California State Firefighter / Certified EMT, all duties fall under The State of California Fire Marshalls Office
- Duties include, responding to all 9-1-1 Emergency Calls for help including, Medical, Fire, Hazardous Materials, Natural Disasters, Traumatic Incidences, Air Craft Emergencies, Aircraft Rescue, Confined Space Incidents, and any emergency call for service
- EMS Coordinator & EMT CE Provider / Skills Instructor for Fire Department / EMS Personnel
- Instructor - 4 +Years w/approximately 35 or more Hours of Instruction a year
- As a California State Firefighter / Certified EMT, all duties fall under The State of California Fire Marshalls Office
Emergency Medical Technician - EMT-B
AMR
Burlingame, Ca
09.1997 - 02.2000
- Company Overview: As an EMT - B at AMR San Mateo County all duties/skills are required/certified by the state of California EMSA
- Duties include, responding to 9-1-1 Emergency Calls for help include, Medical, Fire, Traumatic Incidents & Natural Disasters
- My experience included working BLS, ALS, CCT - Calls for Help & Emergency Transport
- As an EMT - B at AMR San Mateo County all duties/skills are required/certified by the state of California EMSA
Education
COLLEGE OF SAN MATEO
SAN MATEO, CA01.1998
Skills
- Emergency Medical Technician and Emergency Response
- Critical Care Ambulance and BLS - 9-1-1 Emergencies
- Medical terminology
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Experienced with Appointment Scheduling Tools
- Fire Safety Management
- ICS Certifications
- Fire Inspector Certification
- FAA Certification - ARFF
- Customer focus
- Teamwork and collaboration
- Professionalism
- Excellent communication
- Multitasking
- Adaptability and flexibility
- Active listening
- Team member motivation
References
- Moffett Field Fire Department - Fire Captain, Fire Chief, Firefighter
- Woodside Fire Department - Fire Chief
- V. Sattui - Events Director & Department Head
- All personal references / contacts given upon request
Locations
- V. Sattui Winery, Saint Helena, CA
- Moffett Field Fire Department, Mountain View, CA
- AMR, Burlingame, CA
- College of San Mateo, San Mateo, CA
Affiliations
- Yoga Teacher Training - Trauma Recovery
- Hiking
- Fire Prevention Program for Juvenille Fire Setters
- Emergency Medical Services County Committee Representative
- EMT - D County CE Instructor & Skills Proctor
Certification
- EMT - D
- BLS / CPR Healthcare - American Heart Associaion
- California Fire Fighter 1 & 2
- Various Fire Managment Certifications for Emergency Responce
References
References available upon request.
Timeline
Customer Service Hostess
Caymus
07.2024 - 10.2024
Event Host/Coordinator
V. Sattui Winery
06.2021 - 05.2024
Firefighter / EMT
Moffett Field Fire Department
03.1999 - 01.2017
Emergency Medical Technician - EMT-B
AMR
09.1997 - 02.2000
COLLEGE OF SAN MATEO