Ames Ressa
Katy,TX
Summary
Proven track record in fast-paced environments, exemplified by leading team efforts at 151 Coffee to enhance customer satisfaction. Skilled in POS systems and staff motivation, consistently delivering quality service and operational excellence. Excelled in roles requiring meticulous mileage tracking and quality assurance, achieving high customer satisfaction scores.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Kwik Logistics
02.2023 - 07.2024
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Barista
Old West Cafe
04.2022 - 07.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Shift Lead
151 Coffee
01.2021 - 04.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
Server
Star Cinema Grill
06.2018 - 12.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05.2015
Skills
- Mileage Tracking
- Quality Assurance
- Product Promotion
- Load Balancing
- Opening and closing duties
- Up-selling
- POS Systems
- Food Running
- Menu Memorization
- Espresso machine operation
- Staff Motivation
- Workplace Safety
- Food Delivery
- Supply Restocking
Timeline
Amazon Delivery Driver
Kwik Logistics
02.2023 - 07.2024
Barista
Old West Cafe
04.2022 - 07.2023
Shift Lead
151 Coffee
01.2021 - 04.2022
Server
Star Cinema Grill
06.2018 - 12.2020
High School Diploma -
Cypress Falls High School