Amesha R Goodwine
Expivia Interaction Marketing Group
Ladson,SC
9
years of professional experience
Results-driven Customer Service Representative with over 9 years of experience in call center operations. Expert in conflict resolution and active listening, consistently exceeding performance metrics and fostering customer loyalty through effective complaint handling.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
9 Years 5 Months- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Handled high volumes of inbound calls while maintaining professionalism and composure.
- Utilized CRM software to track customer interactions and ensure follow-up on outstanding issues.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Complaint handling
Conflict resolution
Payment processing
Professional telephone demeanor
Call center operations
Product knowledge
De-escalation techniques
Building rapport
Live chat support
Filing
Retail store support
Timeline
Customer Service Representative
Expivia Interaction Marketing Group
10.2016 - 03.2026Read More
East High School
High School Diploma
Read More