AMESHEA GRAYS
AZ
Summary
Experienced in managing employees, handling issues, and overseeing administrative tasks in fast-paced environments. Outgoing and professional individual with expertise as a highly visible and friendly Community Manager. Excels in showcasing exemplary talents in customer service, policies and procedures' oversight, and facility security measures. Proven track record of success. Dedicated to creating a positive and engaging environment for staff and customers alike.
Overview
11
11
years of professional experience
Work History
Community Manager
Entrada Real
10.2020 - Current
- Dynamic Community Manager with experience coordinating all aspects of projects in competitive, fast paced environments
- Dedicated team player driving process improvements and staff development
- Recognized leader skilled in project management, administration, and business development.
- Reviews and submits requests for vendor bids and contracted services
- Monitored the building, grounds, and surrounding areas to maintain a safe, clean, and attractive community
- Overseeing marketing efforts and campaigns
- Produced development reports and monthly financials in an accurate and timely fashion
Community Manager
The Ranch at Star Pass
03.2019 - 02.2020
- Utilized collaborative skills to analyze audience interests, paving the way for the development of strategic go-to-market communication plans that are aligned with corporate priorities
- Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaign
- Budget preparation, development & implementation, financial reports, variance reports
- Effectively managed the leasing and maintenance team, optimizing workflow and achieving successful completion of tasks
- Coordinated resident retention efforts and staff development to drive customer satisfaction and service
- Streamlined and oversaw contracted services to ensure work quality met or exceeded expectations
Community Manager
The Retreat at Tucson
05.2018 - 12.2018
- Implemented innovative management techniques to drive cost reduction and revenue growth as a Community Manager.
- Organized and diligent, with excellent written, oral, and interpersonal communication skills
- Successful in building and motivating dynamic teams
- Increased market share by ensuring total client satisfaction and encouraging referrals
- Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document
- Work with team members to increase individual performance and set realistic improvement goals.
Leasing and Marketing Manager
College Town Tucson on Mountain
06.2013 - 05.2018
- Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor
- Complete all lease applications and participate in the verification of applications
- Notify prospective clients of results
- Maintain accurate client records in accordance with Company policy
- Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc
- Daily
- Assist residents with day to day tasks, as part of the community's concierge program
Education
Completed the math and science magnet excelling throughout all four years -
Tucson Unified School District
01.2006
Skills
- Customer Service
- Leasing Specialist
- Staff Development
- Social Media Marketing
- Legal Documentation
- Operations Management
- Financial budgeting and reporting
Timeline
Community Manager
Entrada Real
10.2020 - Current
Community Manager
The Ranch at Star Pass
03.2019 - 02.2020
Community Manager
The Retreat at Tucson
05.2018 - 12.2018
Leasing and Marketing Manager
College Town Tucson on Mountain
06.2013 - 05.2018
Completed the math and science magnet excelling throughout all four years -
Tucson Unified School District
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