Amethyst Klasey
East Lansing
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at tasks of all skill levels with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Host, ToGo, and Trainer
Chili's
01.2020 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Completed daily side work and opening and closing duties without fail.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Trained employees in essential job functions.
Home Care Assistant
Home Instead Care
01.2024 - 05.2025
- Monitored and documented client health conditions and changes in behavior.
- Assisted clients with daily living needs and personal care needs.
- Maintained confidentiality in relation to medical appointments and client care.
- Communicated effectively with healthcare professionals regarding client care needs.
- Provided companionship and emotional support to enhance client well-being.
- Observed changes in behavior or physical condition of clients, reported and logged any changes immediately to supervisors.
- Maintained housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Prevented accidents or harm to the client by preventing falls or other hazards in the home.
Hair and Makeup Artist
Freelacer
01.2021 - 11.2024
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed creative techniques to provide clients with latest hairstyles.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Increased revenue through effective customer service and inventory management.
- Maintained cleanliness and provided product recommendations for daily use.
- Provided services to clients by providing makeup application for special events and engagements.
- Applied makeup to clients for weddings, proms, and other special occasions.
Team Member/Assistant Manager of Operations
Burger King
05.2019 - 01.2020
- Maintained cleanliness and organization of work areas and dining areas.
- Provided exceptional customer service during high-demand periods.
- Prepared and assembled food items according to standard recipes and procedures.
- Operated cash register and processed transactions accurately.
- Collaborated with team members to accomplish daily operations.
- Trained team members on company procedures and standards.
- Handled customer complaints and resolved issues with professionalism and tact.
- Assisted in ordering and stocking items such as setting up displays, restocking items, and cleaning the sales floor.
Education
Associate of Applied Business - Human Resources Management
Lansing Community College
East Lansing, MI06-2026
The Early College Program - Human Resources Management
Lansing Community College
East Lansing, MI06.2022
Graduate - undefined
East Lansing High School
East Lansing, MI06.2021
Skills
- Critical thinking
- Problem-solving
- Teamwork and collaboration
- Communication
- Taking inventory/stocking
- Time management
- Active listening and learning
- Customer service
- Appointment scheduling
- Emotional support
- Effective communication
- Project management
- Digital illustration
- Makeup application
- Accounting
- Photo editing
- Microsoft Office Suite
- Social media promotion
- Vendor relationships
Languages
French - Elementary
Korean - Professional
Italian - Elementary
Japanese - Limited
Timeline
Home Care Assistant
Home Instead Care
01.2024 - 05.2025
Hair and Makeup Artist
Freelacer
01.2021 - 11.2024
Host, ToGo, and Trainer
Chili's
01.2020 - Current
Team Member/Assistant Manager of Operations
Burger King
05.2019 - 01.2020
Graduate - undefined
East Lansing High School
Associate of Applied Business - Human Resources Management
Lansing Community College
The Early College Program - Human Resources Management
Lansing Community College
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