Ceara Houser
309 Palmer Street Clio,,MI
Summary
Hello, my name is Ceara, I am highly motivated, hard working. I have leadership skills, with a positive up-beat attitude. I have 10+ years working in the customer service industry. I am known for thinking outside the box and coming up with great ideas to make difficult tasks achievable. I work exceptional under pressure. I'd love to be on your team!
Overview
10
10
years of professional experience
Work History
Cook Trainer, Waitress, Bartender, Carside ToGo
Applebee's Grill + Bar
Clio, MI
03.2015 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- At Applebee's I have became the jack of all trades, from the very front of the store to the very back.
- Achieve guest satisfaction from phone calls, taking orders to making the food.
- Using my thinking outside of the box abilities to handle stressful situations.
- Known to be an asset to the company.
- Trainer and neighborhood expert.
Cashier
Aldrich Marathon
Clio, MI
07.2015 - 07.2019
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered excellent customer service while in a fast pace environment.
- Taken inventory orders for the store.
Cashier
Burger King
Clio, MI
03.2013 - 03.2015
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
GED -
Mt. Morris Adult Ed
Mount Morris, MI 03.2023
Skills
- Leadership Development
- Certification Training
- Relationship Building
- Organizational Skills
- Multitasking and Prioritization
- Cool Under Pressure
- Computer Skills
- Problem Resolution
- Data Management
- Critical Thinking
- Maintenance & Repair
- Customer Service
- Conflict Resolution
- Friendly, Positive Attitude
- Point of Sale (POS) System Operations
References
- Claressa Moorehouse, Have known for 2 years (810)-691-4390
- Honey Forcier, Manager for 5+ years (989)443-4667
Timeline
Cashier
Aldrich Marathon
07.2015 - 07.2019
Cook Trainer, Waitress, Bartender, Carside ToGo
Applebee's Grill + Bar
03.2015 - Current
Cashier
Burger King
03.2013 - 03.2015
GED -
Mt. Morris Adult Ed
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