Amethyst Pettrey
Toledo
Summary
Resourceful Ops Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process optimization to drive operational improvements. Excel in communication, problem-solving, and adaptability, ensuring seamless operation and team synergy.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Ops Supervisor
FedEx Ground
Perrysburg
07.2020 - 05.2025
- Coordinated daily operations to ensure smooth workflow across departments.
- Managed inventory levels using inventory management software and tools.
- Oversaw training programs for new staff to enhance operational efficiency.
- Implemented process improvements to streamline operational tasks and reduce delays.
- Facilitated communication between management and staff to enhance team collaboration.
- Developed standard operating procedures to maintain consistency in operations.
- Conducted regular training sessions on safety protocols, operational procedures, and product knowledge for team members across all departments.
Administrator
FedEx Ground
Perrysburg
02.2017 - 07.2020
- Managed daily office operations and ensured efficient workflow at FedEx Ground.
- Coordinated communication between departments to enhance service delivery.
- Implemented administrative procedures to improve productivity and organization.
- Maintained records and files for accurate tracking of shipments and deliveries.
- Assisted in training new team members on operational protocols and systems.
- Monitored inventory levels and facilitated procurement of necessary supplies.
- Resolved customer inquiries promptly, providing exceptional service experience.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within organization.
Package Handler
FedEx Ground
Perrysburg
10.2012 - 02.2017
- Sorted packages for efficient distribution to designated delivery routes.
- Operated conveyor systems to facilitate smooth package movement.
- Loaded and unloaded trucks with precision and care for package integrity.
- Maintained a clean and organized work area to ensure safety compliance.
- Utilized handheld scanners to track package locations throughout the facility.
- Assisted in training new employees on safety protocols and operational procedures.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Education
Glass City Academy
Perrysburg, OHSkills
- Inventory management
- Process improvement
- Standard operating procedures
- Operational efficiency
- Safety protocol training
- Customer relationship management
- Workflow organization
- Attention to detail
- Time management
- Employee engagement
- Operational excellence
Timeline
Ops Supervisor
FedEx Ground
07.2020 - 05.2025
Administrator
FedEx Ground
02.2017 - 07.2020
Package Handler
FedEx Ground
10.2012 - 02.2017
Glass City Academy
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