Summary
Work History
Education
Skills
English and French
Timeline
Generic

AMEVI SOSSOU-KOUGLO

Silver Spring,MD

Summary

Dynamic customer service professional with extensive experience at Air France-KLM, adept at relationship building and problem-solving. Proven ability to enhance client satisfaction through exceptional service and effective communication. Skilled in nail art techniques and hygiene practices, consistently delivering outstanding results and fostering loyalty among clients.

Work History

Nail Technician

Tip to Toes
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Communicated effectively with management concerning important customer issues.

Air Hostess

ASKY AIRLINES
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing individual
  • Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
  • Increased passenger loyalty by consistently delivering outstanding customer service experiences on all flights.
  • Administered first aid assistance when necessary during flights according to established protocols.
  • Collaborated effectively with fellow crew members, promoting teamwork and efficient operations .
  • Participated in regular training sessions to stay current on industry best practices, airline policies, and emergency .
  • Handled challenging situations calmly under pressure such as medical emergencies or disruptive passengers in order to ensure the well-being of all individuals onboard.
  • Resolved passenger conflicts and medical emergencies during flight .

Ticket Agent

Air France-KLM


  • Managed cash transactions accurately, balancing daily sales reports .
  • Maximized revenue through upselling additional services like seat upgrades or priority boarding options.

Call Center Supervisor

Air France-KLM

Customer Service Representative

Air France-KLM

Marketing Junior Officer

AKY AIRLINES
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Implemented strategic partnerships with complementary businesses, expanding reach into new markets while providing mutual value.
  • Conducted comprehensive market research to inform data-driven decision-making in future marketing initiatives.
  • Enhanced customer loyalty for long-term retention through personalized email marketing strategies.
  • Provided exceptional customer service at every touchpoint throughout the sales process, fostering a positive brand reputation.

Education

Business Communication

Isseck-Kouvahey
Lomé,Togo
08.2018

Air Hostess Certification

Aviation Academy
Addis Abeba
2012

Travel Agency Administration

Internal Aviation School
Lomé,Togo
11.2010

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Relationship building
  • Team collaboration
  • Product knowledge
  • Client consultation
  • Hygiene practices
  • Assertiveness
  • Reliability and punctuality
  • Personnal grooming
  • Team management

English and French

French
Native or Bilingual
English
Professional Working

Timeline

Nail Technician

Tip to Toes

Air Hostess

ASKY AIRLINES

Ticket Agent

Air France-KLM

Call Center Supervisor

Air France-KLM

Customer Service Representative

Air France-KLM

Marketing Junior Officer

AKY AIRLINES

Business Communication

Isseck-Kouvahey

Air Hostess Certification

Aviation Academy

Travel Agency Administration

Internal Aviation School

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AMEVI SOSSOU-KOUGLO