Ameyalli Ponce

Summary of Key Responsibilities

• Responsible for overseeing the daily operation of a high pace environment, ensuring excellent customer service, managing staff, and maintaining inventory.

• Established rapport with local community organizations and businesses to create mutually beneficial partnerships that increased brand visibility.

• Duties included training and supervising bartenders, creating drink menus, ensuring compliance with health and safety regulations, and handling customer concerns.

• Manage budget, forecasting and data collecting of sales and revenue.

•Coordinated and meet with various suppliers to organize up to 4 promotional events a month.

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

• Maintained record of every order on the Point-of-Sale (POS) system and ensured accuracy of order processing by performing debit/credit transactions.

• Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.

• Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

• Managed bar area, including cocktail designs and menu, inventory, regulations compliance and customer regulation.