Amgad khalil
Townsend,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Manager
AL PRIME ENERGY
GROTON , MA
10.2004 - 06.2024
- Organizing daily staff schedules and assigning shifts.
- Maintaining accurate records of fuel and other store inventory levels.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Monitoring gas prices to ensure they remain competitive in the market.
- Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Scheduling maintenance services for pumps and other equipment as needed.
- Implementing security measures such as surveillance cameras or alarm systems when necessary.
Assistant Manager
AM PM Gas Station
Ayer, MA
05.2002 - 10.2004
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Payroll Accountant
CONTRACK - ORASCOM Construction Industries
Cairo, Egypt
06.1999 - 11.2001
- Processed payroll for over 500 employees on a bi-weekly basis.
- Maintained employee records and updated information in the payroll system.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions and other pay related items.
- Provided technical support to internal staff members regarding all aspects of the payroll process.
- Maintained confidential files containing personnel information such as salaries, benefits enrollments.
Education
SERV SAFE CERTIFICATION
SERVSAFE
04-2024
UST CLASS A/B OPERATOR CERIFICATE
COMMONWEALTH OF MASS
08-2012
CPA COURSES -
CALIFORNIA BOARD OF ACCOUNTANCY
Sacramento, CA03-2002
Bachelor of Accountancy - Accounting
Alexandria University
Alexandria, Egypt01-1999
Skills
- Policy Implementation
- Staff Development
- Workforce Management
- Performance Management
- Business Development
- Marketing
- Operations Management
- Expense Tracking
- Schedule Preparation
- Business Planning
- Product Management
- Cross-functional team management
- Time Management
- Verbal and written communication
- Sales Techniques
- Budget Control
- Staff Training and Development
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
Languages
English
Professional
Arabic
Professional
Custom
love to volunteer getting involved with my community
References
References available upon request.
Timeline
Manager
AL PRIME ENERGY
10.2004 - 06.2024
Assistant Manager
AM PM Gas Station
05.2002 - 10.2004
Payroll Accountant
CONTRACK - ORASCOM Construction Industries
06.1999 - 11.2001
SERV SAFE CERTIFICATION
SERVSAFE
UST CLASS A/B OPERATOR CERIFICATE
COMMONWEALTH OF MASS
CPA COURSES -
CALIFORNIA BOARD OF ACCOUNTANCY
Bachelor of Accountancy - Accounting
Alexandria University
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