Stephanie Gibbons
West Jordan,UT
Summary
Results-driven Team Member with strengths in team leadership, conflict resolution, and operational compliance. Enhanced customer service and optimized inventory management to drive growth while demonstrating high ownership and initiative. Built productive working relationships and effectively managed goals in fast-paced, deadline-driven environments.
Overview
14
14
years of professional experience
Work History
Manager
7-eleven
Salt Lake City, Utah
10.2011 - 10.2025
- Supervised daily store operations and ensured compliance with company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated scheduling for staff shifts, optimizing labor resources effectively.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Evaluated staff performance regularly to identify areas for improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Implemented merchandising strategies to enhance product visibility and sales.
- Managed inventory levels and ordered stock to maintain product availability.
- Conducted regular audits to ensure adherence to safety and health standards.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints efficiently, fostering a positive shopping experience.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Temecula Valley Adult High School
Temecula, CASkills
- Inventory management
- Operational compliance
- Visual merchandising
- Customer service
- Sales management
- Financial management
- Performance monitoring
- Report generation
- Audit processes
- Regulatory compliance
- Workflow establishment
- Crisis response
- Policy enforcement
- Policy and procedure development
- Staff management
- Employee onboarding
- Staff training
- Coaching and mentoring
- Conflict resolution
- Scheduling optimization
- Shift scheduling
- Workforce management
- Task assignment
- Time management
- Safety procedures
- Change management
- Strategic planning
- Complex Problem-solving
- Negotiation
- Vendor management
- Cross-functional team management
- Networking
- Expectation management
- Documentation and reporting
- Business administration
- Data analysis
- Salesforce administration
- Customer relationship management (CRM)
- Marketing
- Emergency response
- Decision-making
- Goal setting
- Clear communication
- Verbal and written communication
- Relationship building
- Disciplinary techniques
- Recruiting and interviewing
- Team leadership
- Work prioritization
- Sales management
- Verbal and written communication
- Recruiting and interviewing
- Policy implementation
- Disciplinary techniques
References
References available upon request.
Timeline
Manager
7-eleven
10.2011 - 10.2025
Temecula Valley Adult High School