Amgad Mukhtar
Peabody,MA
Summary
Dynamic leader with 10 years of experience in operations, sales and customer service environments. Highly focused on building relationships with customers and industry professionals. Leadership style that is collaborative, innovative and flexible to organizational needs.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
AT&T
08.2019 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Offered hands-on assistance to customers, assessing needs and providing personalized sales offerings to maximize profits.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Presented monthly business reviews and store metrics to regional directors.
- Completed routine store inventories and exceeded audit requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Identified as regional "protection champion", training and monitoring protection insurance sales across 10 stores.
Assistant Store Manager
Arch Telecom Group (Sprint)
01.2019 - 07.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Generated sales by gathering leads in a shopping mall environment to encourage potential customers to come in-store.
Commercial Services Representative
JN Phillips Auto Glass
02.2017 - 01.2019
- Answered incoming calls and emails, turning inquiries into scheduled appointments for retail and commerical customers.
- Built relationships with dealerships and fleet managers, provided business reviews and followed-up on all relative business interactions.
- Invoiced individual work orders and worked directly with insurance providers, following strict billing guidelines.
Retail Store Manager
Custom Wireless (T-Mobile)
04.2015 - 01.2017
- Coordinated store operations, inventory management, scheduling and cash management.
- Reviewed sales targets and developed promotional strategies to motivate associates to exceed monthly goals.
- Proven track record of providing excellent customer service by securing business accounts and repeat customers.
Education
Bachelor of Arts - Business Management
Eastern Nazarene College
Quincy, MASkills
- Customer service excellence
- Strong multi-tasking
- Critical thinking & strong judgement
- Retail operations
- Cross functional collaboration
- Coaching and mentoring
- Relationship building
- Diversity champion
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Manager
AT&T
08.2019 - Current
Assistant Store Manager
Arch Telecom Group (Sprint)
01.2019 - 07.2019
Commercial Services Representative
JN Phillips Auto Glass
02.2017 - 01.2019
Retail Store Manager
Custom Wireless (T-Mobile)
04.2015 - 01.2017
Bachelor of Arts - Business Management
Eastern Nazarene College