Venatta Roach
Lauderhill
Summary
Dynamic retail operations leader with a proven ability to optimize store performance and drive significant results. Strong leadership skills foster team motivation and enhance overall productivity, creating an environment where excellence thrives. Consistently maintains high standards of customer service and operational efficiency, ensuring a seamless shopping experience. Recognized for adaptability and reliability in navigating evolving business demands while achieving outstanding outcomes.
Overview
19
19
years of professional experience
1
1
Language
Work History
Retail Store Manager
JM Wireless
07.2016 - Current
- Managed daily store operations, ensuring excellent customer service and operational efficiency.
- Led, trained, and coached team members, enhancing performance and increasing customer satisfaction.
- Led, trained, and coached team members to improve performance and customer satisfaction.
- Managed daily store operations while consistently delivering excellent customer service.
- Resolved customer complaints quickly while maintaining a positive customer experience.
Retail Store Manager
Metro by T-Mobile Corporate
09.2007 - 01.2015
- Monitored inventory and merchandising to ensure operational standards met company expectations.
- Managed employee scheduling and onboarding to enhance team readiness and conducted performance evaluations for staff development.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Cultivated strong customer relationships that led to increased repeat business and positive feedback.
- Ensured compliance with company policies and operational procedures.
Education
High School - GED
Community School
Point Fortin, TrinidadSkills
- Sales strategy development
- Sales & Upselling
- Stock Optimization
- Financial Reporting
- Customer Service Excellence
- Customer Conflict Resolution
- Relationship Building
- Team Leadership
- Problem Solving
- Communication
Accomplishments
- Successfully managed retail operations for over 10 years.
- Consistently increased store sales through effective leadership and customer engagement.
- Developed and mentored team members to achieve sales and customer service goals.
- Recognized for providing outstanding customer service and maintaining high operational standards.
LANGUAGES
English
Timeline
Retail Store Manager
JM Wireless
07.2016 - Current
Retail Store Manager
Metro by T-Mobile Corporate
09.2007 - 01.2015
High School - GED
Community School