Summary
Overview
Work History
Education
Skills
Awards
Retail Experience
Timeline
Generic
Anna Mae Hanna

Anna Mae Hanna

Los Angeles,CA

Summary

Energetic and motivated individual dedicated to going above and beyond in excellent customer satisfaction and becoming a valuable and contributing team player.

Overview

2
2
years of professional experience

Work History

Waitress

Cabo Cantina
03.2019 - 03.2020
  • Top in sales and customer service for the duration of employment
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, and took drink orders.

Bartender

Station 1640
10.2017 - 04.2019
  • Responsible for opening and closing tasks
  • Performed efficiently in high volume
  • Provided and maintained an atmosphere of enthusiastic customer service

Chief Operating Officer

Point Loma Appliance Rentals
6 2011 - 2 2018


  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Developed and implemented recommendations for service improvement.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Oversaw business-wide changes to modernize procedures and organization.

Education

Business

San Diego Community College District
San Diego
06-2019

Business

Iowa State University
Ames, Iowa
06-2005

Skills

  • Critical Thinking and Conflict Resolution
  • Customer and Client Engagement and Satisfaction
  • Creative Problem Solving
  • Teamwork and Collaboration
  • Over Achieving Goals
  • Open, Transparent and Clear Communication
  • Flexible, Adaptable and Fast learner

Awards

Customer Service Ambassador Award at Neiman Marcus

Certificate of Appreciation for Problem Solving Skills at Neiman Marcus

Top Tier All Star Service Award at Nordstrom



Retail Experience

  • Neiman Marcus - Fashion Consultant/Stylist - 2009-2011
  • Nordstrom - Personal Shopper/Stylist - 2007-2009
  • Victoria Secret - Manager/Sales Lead - 2005-2007

Timeline

Waitress

Cabo Cantina
03.2019 - 03.2020

Bartender

Station 1640
10.2017 - 04.2019

Chief Operating Officer

Point Loma Appliance Rentals
6 2011 - 2 2018

Business

San Diego Community College District

Business

Iowa State University

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Anna Mae Hanna