Ami Celia
Wilmington,DE
Summary
Dynamic manager with over six years of experience in customer service and team leadership. Expert in conflict resolution, ensuring proper stock and maintenance of aisles and ensuring high-quality service delivery to enhance customer loyalty.
Overview
17
17
years of professional experience
Work History
Manager
South Square Market
Philadelphia, PA
04.2020 - 06.2026
- Maintained professional, organized, and safe environment for employees and patrons.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained and mentored team members, enhancing productivity and operational efficiency.
- Made daily cash deposits to company bank.
- Managed inventory of cash supplies, optimizing stock levels to meet operational needs.
- Resolved customer inquiries effectively, ensuring high levels of satisfaction and loyalty.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Jetro Cash & Carry
Philadelphia, PA
09.2019 - 04.2020
- Processed transactions accurately using point-of-sale systems to ensure smooth customer experiences.
- Maintained organized cash register area, enhancing efficiency during peak hours.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Trained new team members on cash handling procedures and customer interaction best practices.
- Managed inventory restocking and ensured product availability on sales floor for seamless operations.
Barista
Saxby's Bakery Cafe
Lansdale, PA
12.2015 - 01.2016
- Brewed and served high-quality coffee beverages, ensuring customer satisfaction through attention to detail.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in creating a welcoming atmosphere, fostering positive customer relationships through exceptional service.
- Controlled line and crowd with quick, efficient service.
Cashier
Sally Beauty Supply
Doylestown, PA
07.2012 - 01.2013
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Maintained organized checkout area, enhancing customer experience through cleanliness and accessibility.
- Assisted customers in locating products, providing exceptional service to enhance satisfaction and retention.
- Restocked and organized merchandise
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Counter Person
Giuseppe's Pizza
Warminster, PA
10.2009 - 06.2012
- Managed customer orders efficiently, ensuring accurate and timely service delivery.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Operated POS systems to process transactions and maintain financial accuracy.
- Collaborated with kitchen staff to ensure seamless order fulfillment and quality control.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by serving beverages efficiently during peak hours.
Education
High School Diploma -
New Hope Solebury High School
New Hope, PACertificate of Completion - Cosmetology
Middle Bucks Institute of Technology
Jamison, PA06-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Staff training and development
- Staff management
- Conflict resolution
- Safety procedures
- Inventory management
- Work Planning and Prioritization
Timeline
Manager
South Square Market
04.2020 - 06.2026
Cashier
Jetro Cash & Carry
09.2019 - 04.2020
Barista
Saxby's Bakery Cafe
12.2015 - 01.2016
Cashier
Sally Beauty Supply
07.2012 - 01.2013
Counter Person
Giuseppe's Pizza
10.2009 - 06.2012
High School Diploma -
New Hope Solebury High School
Certificate of Completion - Cosmetology
Middle Bucks Institute of Technology