Ami Cruzado
Houston
Summary
Dedicated customer service representative with expertise in flight scheduling and effective communication. Proven ability to resolve customer issues while maintaining professionalism and attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Million Air
Houston
10.2024 - Current
- Assisted customers with flight arrangements and inquiries at luxury aviation service.
- Managed customer communications through phone, email, and in-person interactions.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Educated customers on safety protocols and procedures during their visits to the facility.
- Provided excellent customer service to resolve customer complaints in a timely manner.
cashier
Mambos Seafood
Houston
08.2022 - 12.2023
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and selections.
- Trained new cashiers on procedures and best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX05-2023
Skills
- Customer relationship management
- Flight scheduling
- Team collaboration
- Effective communication
- Bilingual in spanish and english
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Million Air
10.2024 - Current
cashier
Mambos Seafood
08.2022 - 12.2023
High School Diploma -
J. Frank Dobie High School