Ami Fox
Opelika,AL
Summary
Results-oriented professional with strong skills in veterinary sales strategy and customer relationship management. Known for exceptional problem-solving and communication abilities, consistently exceeding revenue targets through effective territory management and client education.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Territory Manager
MWI Animal Health
Opelika, Alabama
03.2007 - Current
- Developed territory sales strategies to enhance market penetration.
- Collaborated with veterinary practices to provide product education and support.
- Managed customer relationships to ensure satisfaction and loyalty.
- Analyzed market trends to identify growth opportunities in the region.
- Coordinated promotional events and trade shows to showcase products.
- Utilized CRM software to track customer interactions and sales activities.
- Conducted presentations to educate clients on new product launches and features.
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers, vendors, and distributors in the area.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Met or exceeded established targets for revenue growth month over month.
- Stayed current on competitor sales, prices and products.
- Analyzed sales data to identify trends and opportunities for growth.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
- Monitored competitor activities in the region to ensure competitive advantage.
- Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
- Created presentations for potential customers highlighting products' features and benefits.
- Maintained all sales records and complied with expense budgets.
- Facilitated cross-functional team collaboration to address territory-specific challenges.
- Developed sales plans designed to achieve revenue targets and business objectives.
Inside Sales Representative
MWI Animal Health
Denver , CO
01.2002 - 01.2007
- Managed customer relationships through effective communication and product knowledge.
- Collaborated with the sales team to identify new market opportunities.
- Handled customer inquiries and resolved issues promptly and efficiently.
- Trained new team members on products and sales techniques.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Cross-sold additional products or services based on customer needs.
- Generated leads through cold calling potential clients.
- Maintained and updated customer database with contact details and sales interaction history.
Education
Bachelor of Social Work - Counseling Psychology
Metropolitan State University of Denver
Denver, CO05-2000
Associate of Applied Science - Animal Science
Bel Rea Institute of Animal Technology
Denver, CO04-1995
Skills
- Customer relationship management
- Sales strategy and compliance
- Problem-solving and solutions
- CRM and reporting tools
- Territory management
Accomplishments
- Virbac PYP Recipient 2012,2013,2014,2015,2016,2017,2019
- Elanco Sales Award 2014,2015,2017,2018,2019,2023,2024,2025
- Merck Sales Award 2017,2018,2019,2020,2022,2023
- PRN Sales Reward 2014,2015
Certification
- Colorado Licensed Veterinary Technician - 1995
- Richardson Sales Performance Certification
References
References available upon request.
Timeline
Territory Manager
MWI Animal Health
03.2007 - Current
Inside Sales Representative
MWI Animal Health
01.2002 - 01.2007
Bachelor of Social Work - Counseling Psychology
Metropolitan State University of Denver
Associate of Applied Science - Animal Science
Bel Rea Institute of Animal Technology