Ami Harris
San Antonio,TX
Summary
Resourceful Sales Support Coordinator known for high productivity and efficient task completion. Skilled in client relationship management, data analysis, and process improvement to support sales objectives. Excel in communication, teamwork, and problem-solving to enhance operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Sales Support Coordinator
Charter Communnications
San Antonio , TX
02.2021 - 12.2023
- Maintained relationships with customers through regular follow-up calls and emails.
- Handled incoming inquiries from customers regarding product availability or other related issues.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Prepared quotes for customers based on their needs and budget requirements.
- Processed orders received from customers via phone, email or web portal efficiently and accurately.
Manager
IHOP
San Antonio , Texas
05.2005 - 12.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School Diploma -
James Madison High School
San Antonio , Texas05-2002
Skills
- Sales training
- Sales expertise
- Goals and performance
- Sales strategy development
- Customer needs assessment
- Complaint resolution
- Self motivation
- Interpersonal communication
- Adaptability
- Teamwork and collaboration
- Analytical thinking
- Problem-solving abilities
- Sales support
Timeline
Sales Support Coordinator
Charter Communnications
02.2021 - 12.2023
Manager
IHOP
05.2005 - 12.2020
High School Diploma -
James Madison High School