Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Reber

Omaha,Nebraska

Summary

  • Fifteen years of customer service experience
  • Proven track record of improving office processes to operate more efficiently
  • Working knowledge of data entry systems and standard office equipment
  • Organized, dependable, and successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Sales Support Coordinator

PHYSICIANS MUTUAL INSURANCE COMPANY
05.2017 - Current
  • Answer all incoming phone calls, Initiated the contracting process of new agents and agencies, Entering and filing agent applications into computer system, Communicating with the underwriting department regularly to get policies issued in a timely manner
  • Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
  • Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
  • Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
  • Optimized territory coverage plans through data analysis and mapping tools to maximize efficiency in reaching target customers.
  • Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
  • Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
  • Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
  • Coordinated trade show participation, ensuring successful representation of the company at industry events through careful planning and execution of logistics tasks.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Boosted sales productivity by streamlining sales support processes and implementing new tools.
  • Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.

Server

Oak Hills Country Club
02.2012 - 01.2018
  • Assist with planning and implementation of events for country club members, Provide quality service to all country club members, Provide service during weddings, receptions, and other private parties

Administrative Assistant

ACCESS Capital Group
05.2016 - 04.2017
  • Answer all incoming phone calls, Explain company program to agents requesting information, In charge of all correspondence with insurance companies on behalf of agents, Research new and effective marketing strategies to gain clients

Division Office Administrator

Physicians Mutual Insurance Company
04.2015 - 05.2016
  • Answer all incoming phone calls, Help prepare new agents with necessary materials, Responsible for ordering and keeping stock of office and agent supplies, Entering and filing agent applications into computer system

Food and Beverage Assistant

Pacific Springs Golf Club
07.2007 - 05.2014
  • Trained all new employees, Organized golf events, buffets and golf leagues, Prepared food and served all guests

Education

Bachelor of Science in Education and Human Sciences -

University of Nebraska at Lincoln (Omaha campus)
08.2014

Skills

  • Sales Training
  • Performance Tracking
  • Customer Relationship Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Reliability
  • Effective Communication
  • Self Motivation

References

  • Candy Mapes, 12325 Golfing Green Drive, Omaha, Nebraska, 68137, 402-895-3636
  • Doug Hoops, 1140 Maple St, North Bend, Nebraska, 68649, 402-720-3327
  • Sandy Higdon, 10702 S 176th St, Omaha, Nebraska, 68136, 402-250-0540

Timeline

Sales Support Coordinator

PHYSICIANS MUTUAL INSURANCE COMPANY
05.2017 - Current

Administrative Assistant

ACCESS Capital Group
05.2016 - 04.2017

Division Office Administrator

Physicians Mutual Insurance Company
04.2015 - 05.2016

Server

Oak Hills Country Club
02.2012 - 01.2018

Food and Beverage Assistant

Pacific Springs Golf Club
07.2007 - 05.2014

Bachelor of Science in Education and Human Sciences -

University of Nebraska at Lincoln (Omaha campus)

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Danielle Reber