Andrea "Peaches" Thies
Summary
Experienced Sales Support Coordinator with a strong background in assisting sales teams and enhancing customer satisfaction. Known for abilities in organizing and prioritizing tasks, managing client relationships, and implementing effective sales strategies. Significant contributions include streamlining processes to increase efficiency, improving team productivity, and fostering long-lasting client relationships. Strengths lie in communication skills, problem-solving ability, and adaptability in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Sales Support Coordinator
Holland America Line
, Remote
05.2023 - Current
- Assisting Personal Cruise Consultants with email and phone correspondence
- Assisting guests with bookings, flights, transfers and excursions
- Training our new agents as they onboard our team.
International Reservation Agent
Disney
Orlando, Florida
11.2019 - 05.2023
- Creating holiday packages for our UK, Ireland and EMEA guests and travel agents for Walt Disney World, Disneyland Paris and Disney Cruise Line
- Booking flights, ferry, Eurotunnel and Eurostar crossings.
- Resolved guest complaints by providing exceptional customer service.
Galactic Starcruiser Specialist
STARWARS
07.2021 - 11.2021
- Chosen to be on the inaugural team to book specialized Cruise-like vacations with white glove service for our guests and travel agents
Guest Service Representative
Disneyland Resort
Anaheim, CA
01.2021 - 02.2021
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Help Desk Chat
Disney +
11.2019 - 12.2020
- Chosen to be on the inaugural team to help navigate our streaming service, Disney +
Reservation Agent
Disneyland Paris
10.2018 - 11.2019
- Creating packages, transport,dining, and excursions for UK/Ireland and American guests and travel agents.
Planner
Walt Disney World Itinerary
12.2016 - 10.2018
- Planning tours, magical extras and dining for our guests and travel agents.
Leasing Manager
Greenzang Properties
Philadelphia, PA
03.2014 - 12.2016
- In charge of the hiring process and resume reviewing of over 200 resumes and hiring 10 interns each summer.
- Training and mentoring interns in marketing and leasing.
Leasing Agent
Greenzang Properties
Philadelphia, PA
05.2012 - 03.2014
- Marketing and Leasing apartments
- Managing corporate apartments on airbnb.
Education
Bachelor of Arts - Art History
Temple University
Philadelphia, PAJapanese, Art and Architecture
Temple University
Tokyo, JapanArt History
Trinity University
Washington, DCSkills
- Sales training
- Sales expertise
- CRM software expertise
- Customer needs assessment
- Complaint resolution
- Microsoft office expertise
- Contract review
Awards
- Star Gala, A quarterly award at WDW for excellence both in sales, metrics, and guest experience.
- 2018 Quarter 3 and 4
- 2017 Quarter 1, 3 and 4
- 2020 Quarter 4 leader and guest experience recognition
- 2021 Quarter 2 leader recognition
- District Governor's Citation for Rotary District 7450, Awarded 37 5 key cards. 5 keys are recognitions for Safety, Courtesy, Show, Efficiency and Inclusion.
Committees
- Women Warriors, Carnival Corporation, 2024-01-01, Present
- Mentorship Matters, Holland America Line, 2023-01-01, Present
- LDAT Local Diversity Action Team for WDW Disney Central, 2020-01-01, 2023-01-01
- Rotary Board Member of the Rotary Club of Philadelphia, 2015-01-01, 2016-01-01
- Social Media Chair of the Rotary Club of Philadelphia, 2015-01-01, 2016-01-01
Timeline
Sales Support Coordinator
Holland America Line
05.2023 - Current
Galactic Starcruiser Specialist
STARWARS
07.2021 - 11.2021
Guest Service Representative
Disneyland Resort
01.2021 - 02.2021
International Reservation Agent
Disney
11.2019 - 05.2023
Help Desk Chat
Disney +
11.2019 - 12.2020
Reservation Agent
Disneyland Paris
10.2018 - 11.2019
Planner
Walt Disney World Itinerary
12.2016 - 10.2018
Leasing Manager
Greenzang Properties
03.2014 - 12.2016
Leasing Agent
Greenzang Properties
05.2012 - 03.2014
Bachelor of Arts - Art History
Temple University
Japanese, Art and Architecture
Temple University
Art History
Trinity University
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