Ami Horner
Blanchard,OK
Summary
Dedicated professional with a proven track record at Blanchard Public Schools and Guymon Public Schools adept in special education support. Excelled in tailoring educational content for diverse learning needs.
enhancing satisfaction and loyalty. Committed to continuous improvement, evidenced by participation in professional development and a knack for data analysis.
Overview
22
22
years of professional experience
Work History
Paraprofessional
Blanchard Public Schools
07.2018 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
Paraprofessional
Guymon Public Schools
08.2012 - 05.2018
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Administered tests and assessments to evaluate student progress and performance.
- Adapted teaching materials for special education students, meeting diverse learning needs.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Took part in professional development workshops to boost skills.
Customer Service Representative
Panhandle Telephone
04.2000 - 03.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Edna High School
Edna, TX05.1993
Skills
- Special Education Support
- Data Collection
- CPR and First Aid
- Instructional support
- Documentation
- Individual Instruction
- Behavior Management
- Customer Service
- Active Listening
- Call center experience
- Client Relations
- Paperwork Processing
Timeline
Paraprofessional
Blanchard Public Schools
07.2018 - 05.2022
Paraprofessional
Guymon Public Schools
08.2012 - 05.2018
Customer Service Representative
Panhandle Telephone
04.2000 - 03.2005
High School Diploma -
Edna High School
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