Ami Ruiz

40 Hours per week

Supervisor: Lilianna Briseno (832)659-3474

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential patients.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.
• Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
• Handled complaints and questions, and re-directed calls to other team members.
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
• Assisted in loading insurance & verifying eligibility
• Supported patients in acquiring referrals from their primary care providers.

40 hours per week

Sepervisor: Clarissa Pedraza (512) 809-0614

-Provided health education to patients about nutrition, physical activity and disease prevention.

-Assisted with patient referrals to appropriate community resources. (food pantries, clothes, pop-up clinics etc)

Updated patient information with precision in a secured electronic system.

-Collaborated with other healthcare providers to ensure continuity of care for patients.

-Scheduled Appointments

-Helped patients enroll in programs, arrange transportation and coordinate paperwork.

-Assisted patients checking in/out

-Collected monthly data