Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Del Frisco's Restaurant Group Inc.
Washington, District Of Columbia
08.2020 - Current
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments, and direction.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
General Manager
Johnny Rockets Restaurant
Washington, District Of Columbia
06.2017 - 02.2020
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Supervisor
KFC Taco Bell
Wilmington, Delaware
01.2012 - 05.2017
Directed and supervised team of 15 employees in daily operations.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Human Services -
Delaware Technical And Community College
Newark, DE
05-2017
Skills
leadership, strong communication, excellent customer service, financial management, problem-solving, time management, attention to detail, marketing skills, adaptability, tech proficiency, staff training, and conflict resolution skills