Ami Stevens
Port Orange,FL
Summary
Proven leader with extensive experience in workforce and staff management, particularly at McDonald's. Excelled in strategic planning and customer relationship management, driving team performance and enhancing customer satisfaction. Demonstrated expertise in financial management and team leadership, achieving significant improvements in operational efficiency and employee motivation.
Overview
10
10
years of professional experience
Work History
Manager
McDonald's
08.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Shift Manager
SUBWAY®Restaurants
05.2019 - 07.2021
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
Crew Member
McDonald's
10.2017 - 04.2019
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Taco Bell
01.2017 - 08.2017
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Took orders, prepared meals, and collected payments.
Cashier
99 Cents Only
05.2016 - 12.2016
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
03.2014 - 04.2016
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Science - Organizational Industrial Psychology
University of Phoenix
Tempe, AZ08.2026
High School Diploma -
Pinnacle Online Charter
Tempe, AZ02.2011
Skills
- Marketing
- Financial Management
- Workforce Management
- Strategic Planning
- Time Management
- Customer Relationship Management (CRM)
- Staff Management
- Team Leadership
- Expectation setting
Timeline
Manager
McDonald's
08.2021 - Current
Shift Manager
SUBWAY®Restaurants
05.2019 - 07.2021
Crew Member
McDonald's
10.2017 - 04.2019
Crew Member
Taco Bell
01.2017 - 08.2017
Cashier
99 Cents Only
05.2016 - 12.2016
Crew Member
McDonald's
03.2014 - 04.2016
Bachelor of Science - Organizational Industrial Psychology
University of Phoenix
High School Diploma -
Pinnacle Online Charter