AMIA ALVAREZ
SYLMAR,CA
Summary
Professional Summary
Detail-oriented public health professional with experience in healthcare support, front-desk operations, appointment coordination, and data management across educational, healthcare, and customer service environments. Skilled in appointment scheduling, patient documentation review, and data entry/reporting systems, with a strong ability to manage high-volume workflows while maintaining accuracy and professionalism. Experienced in collaborating with cross-functional teams, supporting compliance standards, and delivering compassionate service to diverse populations. Proven success maintaining accurate records, coordinating daily operations, and improving workflow efficiency in fast-paced settings. Strong background in customer relations, organizational support, Microsoft Office systems, and healthcare-focused communication, making well-suited for a Patient Service Representative role in Oncology and OB-GYN settings.
Overview
4
4
years of professional experience
Work History
Vaughn Elementary Expanded Learning Program
Pacoima, CA
09.2025 - Current
- Supervised and supported groups of students in a structured environment, ensuring safety, well-being, and adherence to program policies and procedures.
- Provided individualized academic support and guidance, demonstrating strong interpersonal communication and the ability to respond to diverse needs with patience and empathy.
- Monitored student behavior and documented incidents or concerns, collaborating with staff and parents to support appropriate interventions and positive outcomes.
- Coordinated daily activities and schedules while maintaining an organized environment, demonstrating strong time management and the ability to multitask in a fast-paced setting.
- Planned and implemented educational, recreational, and enrichment activities that supported students’ academic development, creativity, and social skills.
Intern
Innovative Health Solution
Solano, CA
05.2025 - 08.2025
- Entered, validated, and maintained large datasets with a high level of accuracy, supporting compliance with organizational data standards.
- Utilized database systems and reporting tools to generate routine performance and impact reports.
- Reviewed and updated records to ensure consistency across systems, supporting operational and reporting needs.
- Collaborated with cross-functional teams to support data-driven decision-making and workflow improvements relevant to healthcare operations.
Lead
Blue Fire
Merced, CA
07.2024 - 06.2025
- Coordinated daily operations, including staff scheduling, workflow prioritization, and coverage during understaffed periods.
- Managed cash drawers, performed end-of-day reconciliation, and ensured compliance with cash-handling policies and audit standards.
- Developed working knowledge of regulated healthcare documentation and compliance procedures.
- Communicated with vendors, wellness advisors, and maintained accurate records and supported adherence to government and regulatory requirements.
- Reviewed and verified patient documentation and charts for accuracy and completeness prior to services.
- Built rapport with patients to support retention and continuity of care.
Sales Associate
Bath & Body Works
Merced, CA
07.2023 - 06.2024
- Operated POS systems and accurately handled multiple forms of payment, including cash, while maintaining balanced cash drawers.
- Delivered high-quality customer service in a fast-paced environment requiring multitasking and prioritization.
- Assisted with training new employees and maintaining organized front-of-house operations.
Crew Member
Trader Joe's
San Francisco, CA
11.2022 - 05.2023
- Provided front-line customer service and cashiering, ensuring accurate transactions and adherence to cash-handling procedures.
- Utilized inventory scanners and computer systems to support inventory control and ordering.
- Supported store operations requiring teamwork, communication, and time management.
Education
Bachelor of Science - Public Health
San Francisco State University
08-2025
Skills
- Appointment Scheduling & Coordination
- Front-Desk Operations
- Cash Handling, Copays & POS Reconciliation
- Medical Terminology (Foundational)
- Identity Verification & Documentation Review
- Data Entry, Reporting & Database Systems
- Microsoft Word, Excel & Email
- Customer Service & Interpersonal Communication
- Organizational Skills & Prioritization
- Fast learner
- Teamwork and collaboration
ADDITIONAL QUALIFICATIONS
- Strong interpersonal communication skills with diverse populations
- Proven ability to coordinate multiple tasks and appointments simultaneously
- Adaptable, dependable, and experienced in regulated service environments
Timeline
Vaughn Elementary Expanded Learning Program
09.2025 - Current
Intern
Innovative Health Solution
05.2025 - 08.2025
Lead
Blue Fire
07.2024 - 06.2025
Sales Associate
Bath & Body Works
07.2023 - 06.2024
Crew Member
Trader Joe's
11.2022 - 05.2023
Bachelor of Science - Public Health
San Francisco State University