Nicole D. Hope
Broken Arrow,OK
Summary
Compassionate and detail-oriented administrative professional specializing in Veteran healthcare support. Experienced in assisting Veterans with health benefits, appointment coordination, and navigating complex healthcare systems. Proven ability to communicate complex information clearly, provide Veteran-centered service while maintaining HIPAA compliance, and support patient enrollment and eligibility assistance.
Overview
10
10
years of professional experience
Work History
Health eVet Coach
Jack C. Montgomery VA Medical Center
Muskogee, OK
01.2026 - Current
- Provide direct support to Veterans navigating healthcare systems, focusing on health benefits and appointment coordination.
- Assist Veterans with My HealtheVet account setup, identity verification, and troubleshooting access issues.
- Educate Veterans on managing their healthcare online, enhancing engagement and self-sufficiency.
- Handle high-volume inbound calls, addressing inquiries and resolving issues with professionalism and empathy.
- Maintain strict compliance with HIPAA and privacy regulations while managing sensitive information.
- Collaborate with healthcare staff to ensure coordinated service delivery and effective communication.
Spanish Teacher
Keys High School
Park Hill, OK
06.2024 - 05.2025
- Coordinated schedules and maintained detailed attendance and performance records for multiple groups.
- Managed competing priorities and administrative responsibilities while ensuring accuracy and efficiency.
- Resolved conflicts and concerns through active listening, problem-solving, and effective communication.
Spanish Teacher
Westville High School
Westville, OK
08.2018 - 05.2022
- Maintained accurate records, documentation, and tracking systems in compliance with organizational requirements.
- Coordinated schedules, appointments, and daily operations in a fast-paced environment.
- Communicated effectively with individuals from diverse backgrounds while addressing questions and resolving concerns.
Spanish Teacher
Muskogee Public Schools
Muskogee, OK
08.2016 - 06.2018
- Managed administrative functions including reporting, attendance tracking, documentation, and data management.
- Utilized electronic systems and software applications to maintain organized records and communication.
- Collaborated with staff and families to ensure effective communication and coordination of services.
Education
Bachelor of Arts - Spanish
Northeastern State University
Tahlequah, OkSkills
Additional Information
U.S. Citizen and Veteran
Experience supporting Veteran populations within the VA healthcare system
Knowledge of electronic documentation systems and healthcare communication processes
Proficient in Microsoft Word, Excel, PowerPoint, Google Docs, Sheets, Slides, Teams, and Outlook
Strong ability to research and interpret procedures, laws and regulations pertaining to eligibility
Strong ability to communicate technical information clearly, and maintain accurate records
References available upon request
Timeline
Health eVet Coach
Jack C. Montgomery VA Medical Center
01.2026 - Current
Spanish Teacher
Keys High School
06.2024 - 05.2025
Spanish Teacher
Westville High School
08.2018 - 05.2022
Spanish Teacher
Muskogee Public Schools
08.2016 - 06.2018
Bachelor of Arts - Spanish
Northeastern State University