Amia Herrera
Summary
Highly reliable Customer Service Representative with extensive experience in demanding sales and account management environments. Strong presenter, communicator, and problem solver who excels at understanding and addressing the unique needs of diverse customers.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon Warehouse
Buford Georgia
11.2023 - Current
- Updated inventory and production information using warehouse management systems and scanner guns.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Inspected outgoing shipments to maintain quality assurance standards.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
Front Desk Customer Service Representative
Planet Fitness
North Las Vegas, Buford Georgia, NV/ GA
01.2022 - 11.2023
- My responsibilities were to clean, data processing, file paperwork, schedule interviews, and problem solving (phone and face-to-face)
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted visitors to provide information and direct to appropriate personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Diploma -
Canyon Springs High School
Skills
- Quality Control
- Supply Ordering
- Loading and unloading
- Cycle counting
- Material Handling
- Storage Organization
- Shipping and receiving
- Warehouse Organization
- Cleaning and Organizing
- Stacking and Staging
- Inventory Management
- Complex Problem-Solving
- Clear Communication
- Assembly and production
- Raid and Adaptive
- Basic Mathematics
- Damage Reports
- Product Management
- Conflict and issue documentation
- Transaction Processing
- Schedule Coordination
- Data Entry
Timeline
Warehouse Worker
Amazon Warehouse
11.2023 - Current
Front Desk Customer Service Representative
Planet Fitness
01.2022 - 11.2023
Diploma -
Canyon Springs High School