Amia Osby
Crestview
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Customer Service
Ranstad Staffing
El Paso
04.2023 - 01.2025
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Provided efficient boarding services to customers, including loading baggage and helping them find their seats.
- Followed up with customers to ensure satisfaction with service provided.
- Recorded results of service calls to create report summaries for senior management.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
Remote Medicare Customer Service Representative
Conduent
Columbus
03.2021 - 02.2023
- Expertly assigned charges and payments for medical procedures.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Manufacturing Technician
Naeco
Peachtree City
05.2018 - 11.2019
- Assembling and brazing copper parts for other various manufacturing companies
- Inspecting parts to make sure they are up to production requirements
- Using induction brazing machines and occasionally using a cnc lathe
- Operated and maintained manufacturing equipment, ensuring optimal performance and adherence to quality standards
- Performed regular inspections and troubleshooting of machinery to identify and resolve any issues or malfunctions
- Collaborated with cross-functional teams to develop and implement process improvements, resulting in increased efficiency and productivity
- Maintained accurate documentation of production activities, including inventory records, equipment logs, and quality control reports
- Assisted in the setup and calibration of manufacturing equipment according to specifications
Blow Mold Machine Operator
BWAY Corp
LaGrange
01.2017 - 12.2017
- Operated a blow mold machine that produced plastic bottles for oil and cleaning supply companies
- Inspected, labeled and packed those plastic bottles
- Monitored machine operations and made necessary adjustments to maintain optimal production efficiency
- Performed machine setup and changeovers, ensuring proper molds, materials, and settings for each product run
- Inspected finished products for quality assurance, identifying any defects or issues and taking corrective actions
- Maintained accurate production records including output quantities, downtime reasons, and material usage
Quality Control Inspector
Poly-America
Grand Prairie
11.2015 - 12.2016
- Inspected trash bags, construction film and t-shirt bags using various gauges and inspecting tools
- Used different software programs such as Microsoft Word, PowerPoint, As400 and Excel
- Conducted thorough inspections of incoming raw materials, ensuring compliance with quality standards and specifications
- Performed visual and dimensional inspections on finished products to verify conformance to customer requirements
- Utilized precision measuring instruments such as calipers, micrometers, and gauges to perform accurate measurements
- Implemented and maintained a comprehensive quality control system to monitor product quality throughout the manufacturing process
- Identified non-conforming products or materials and initiated corrective actions to prevent further production issues
- Collaborated with cross-functional teams including production, engineering, and suppliers to address quality concerns and implement effective solutions
- Created detailed inspection reports documenting findings, deviations from specifications, and recommended corrective actions
Server/Cook
Eddie Maes Country Kitchen
Pine Mountain
01.2014 - 02.2015
- Provide excellent customer services
- Take and serve food/drinks orders
- Deliver checks and collect payments
- Preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures
- Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment
Education
High school diploma -
Lagrange High School
LaGrange, GA06.2014
Skills
- CPR (1 year)
- Quality Assurance
- Calipers
- Plastics Blow Molding
- Hospitality
- CNC Lathe
- Transportation
- Quality Inspection
- Medication administration
- Customer service
- Medical billing
- Data entry
- Record keeping
- Dispatch software
Certification
- Driver's License
- First Aid Certification
Timeline
Remote Customer Service
Ranstad Staffing
04.2023 - 01.2025
Remote Medicare Customer Service Representative
Conduent
03.2021 - 02.2023
Manufacturing Technician
Naeco
05.2018 - 11.2019
Blow Mold Machine Operator
BWAY Corp
01.2017 - 12.2017
Quality Control Inspector
Poly-America
11.2015 - 12.2016
Server/Cook
Eddie Maes Country Kitchen
01.2014 - 02.2015
High school diploma -
Lagrange High School