Amia Williams
Peoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective creator of service structures with thoughtful organization. Empathetic, enthusiastic, and self-motivated with great management and leadership skills. Hardworking and willing to learn to improve performance day by day.
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
State Farm
05.2023 - Current
- Take ownership of customer issues and follow through to resolution.
- Verify accuracy of customer account information and update when necessary.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Utilize effective verbal and written communication to connect with customers, assess needs and present solutions.
- Navigate multiple computer systems and applications to find information.
- Log call information with solutions into internal database.
- Consistently meet service levels for handle time and productivity.
- Respond proactively and positively to rapid change.
Tanning Consultant
Embassy Tanning & Cryotherapy
08.2021 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed over 50 customer calls per day, while intaking other clients
- Updated computer system with client schedules, inventories and spa information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained energy and enthusiasm in fast-paced environment.
- Entrusted to handle confidential and sensitive situations in professional matter.
Personal Assistant/Private Nanny
Karl Johnson
08.2021 - 05.2023
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Assisted with light housekeeping duties as well as running errands.
Education
No Degree - Social Media Marketing
Arizona Christian University
Glendale, AZ05.2020
High School Diploma -
Barron High School
Barron, WI12.2018
Skills
- Inbound Customer Service
- Problem Resolution
- Brand representation
- De-Escalation Techniques
- Multitasking
- Interpersonal Communication
- File Organization
- Team Collaboration
- Self Motivation
- Business Writing
- Calendar Management
- Information confidentiality
Timeline
Customer Care Specialist
State Farm
05.2023 - Current
Tanning Consultant
Embassy Tanning & Cryotherapy
08.2021 - 05.2023
Personal Assistant/Private Nanny
Karl Johnson
08.2021 - 05.2023
No Degree - Social Media Marketing
Arizona Christian University
High School Diploma -
Barron High School