Amias Jordan Thunderrock

Key Responsibilities

This position involves confidently managing operations at Woofies Academy Grooming School, focusing on creating a safe and effective learning environment while upholding high grooming standards. Proactive decision-making and independent development of the academy are essential. The role reports directly to executives, including the owner and CEO, while building strong client relationships through a friendly and professional approach.

Responsibilities

• Provide strategic counsel to executives for facilitating informed decision-making and enhancing organizational effectiveness.
• Uphold exceptional client relations by prioritizing confidentiality and trust.
• Oversee salon operations, including the development of educational programs, standard operating procedures (SOPs), and essential operational documentation.
• Manage the client experience from intake to grooming completion.
• Address and resolve client concerns, building strong relationships.
• Engage in outreach initiatives to expand the client base and represent the academy at events.
• Conduct thorough research and data analysis, offering insightful recommendations to guide strategic decisions.
• Collaborate with instructors to improve teaching strategies and program outcomes.
• Lead meetings and foster positive team dynamics for quality training.
• Interpret dog body language and behavior, offering expert guidance.
• Regularly handle, lift, and care for dogs over 50 pounds, including bathing, drying, de-matting, and grooming tasks.
• Ensure salon compliance with AKC Salon SAFE standards and maintain cleanliness.
• Organize meetings and manage agendas to drive results.
• Create and check that student assignments and schedules follow operational alignment.
• Mentor students and evaluate grooming skills based on proficiency.

• Managed multiple projects simultaneously, ensuring timely completion while maintaining a high level of quality
• Delivered high-quality deliverables such as reports, presentations, and proposals within agreed-upon timelines
• Developed and implemented customized strategies and solutions tailored to meet each client's unique needs
• Identified opportunities for revenue growth or cost savings through data analysis and process evaluation
• Built strong relationships with clients through effective communication, trust-building, and delivering exceptional results
• Assisted clients in implementing recommended changes or solutions by providing ongoing support and guidance throughout the process
• Evaluated project outcomes against established metrics or KPIs to measure success and identify areas for further improvement
• Stayed up-to-date with industry trends, emerging technologies, regulations, or policies that could impact client operations
• Managed client communications and cold calling.
• Restructured SOP and built scheduling systems.
• Optimized posting schedules and analyzed analytics.
• Collaborated & consulted with owners and executives
• Oversaw social media platforms for brand consistency.
• Managed charity literary projects, including magazine and book structuring.
• Built a loyal following with relevant content.
• Monitored trends and adapted strategies.
• Fostered niche group relationships and tracked campaign effectiveness.
• Enhanced customer relations and lead generation with data-driven strategies.
• Improved website visibility through targeted SEO.

Key Responsibilities

• Ensured the confidentiality of sensitive information and VIP clients by strictly adhering to privacy policies and implementing secure filing systems, maintaining compliance with data protection regulations. (HIPPA)
• Cultivated and sustained excellent customer relationships by promptly addressing inquiries and accommodating unique requests.
• Established detailed administrative processes and protocols aimed at driving operational efficiency and accuracy.

Responsibilities

• Maintained meticulous record-keeping and data integrity through diligent data entry and comprehensive database management for critical organizational information.
• Provided executive support through the scheduling of meetings, coordination of travel logistics, and preparation of essential documentation.
• Conducted risk assessment scheduling: Breathing, Bleeding, Wounded/In Pain.
• Ensured confidentiality and HIPAA compliance for sensitive data.
• Operated a multi-line phone system for call routing and visitor reception.
• Developed streamlined administrative processes for greater efficiency.
• Assisted patients with understanding insurance and accessing medical care.
• Provided compassionate guidance to patients and grieving families.
• Managed office supply inventory for continuous workflow.
• Offered executive support for meeting coordination and travel logistics.
• Assisted with HR functions and employee record updates.
• Contributed logistical support for special initiatives.
• Organized filing systems for improved document management.
• Proposed workflow enhancements to improve service quality.

Key Responsibilities

• Start each day positively, fostering team and student collaboration by using names respectfully.
• Manage daily tasks, including class scheduling, lesson planning, and parent communication.
• Deliver engaging public speaking to classes of 30+ students while accurately conveying the curriculum.
• Serve as a role model and community leader.

Responsibilities

• Led multiple classes for diverse age groups (toddler to adult), accommodating varying skill levels.
• Oversaw the morning portion of the summer program, (100+) managing student drop-off, classes, and group activities.
• Developed a curriculum compliant with Kukkiwon standards.
• Independently planned instructional work, including curriculum, belt tests, and assignments.
• Communicated instructions clearly to students and solved problems creatively.
• Build lasting relationships with students, parents, and coworkers.
• Achieved Second Dan Black Belt certification from Kukkiwon.
• Able to stand for extended periods and instruct alongside students.
• Prioritized teamwork and readiness for additional duties.
• Monitored student progress and addressed individual needs attentively.
• Ensured facility compliance with safety regulations and proactively addressed concerns.

Key Responsibilities

• Served as the primary administrative assistant to a team of doctors and healthcare providers in a high-profile, high-volume clinic
• Performed patient-facing tasks, including scheduling complex procedures, managing phone lines, and facilitating communication between patients and providers while ensuring patient confidentiality.
• Schedule and guide the flow of client appointments in the clinic.

Responsibilities

• Calm in a crisis, follows hospital procedures and takes proactive action.
• Utilized Word, Excel, PowerPoint, and EPIC software as part of daily responsibilities.
• Go above beyond to accommodate Patients. Be sympathetic to patients' needs & health.
• Facilitated effective communication between patients, hospitals, physicians, families, and visitors through phone calls and voicemails.
• Clearly communicated complex procedures and discharge instructions to patients from diverse backgrounds in concise terms.
• Conducted essential inventory maintenance tasks, such as tracking office supplies, maintaining an electronics kiosk, and repairing general electronics to keep the clinic/office well-supplied and orderly.
• Managed incoming and outgoing mail, which included accepting courier deliveries, sorting incoming mail, and processing outgoing mail.
• Handled billing procedures and interfaced with insurance companies.
• Identified, developed, and participated in process improvement initiatives within the practice to enhance quality of service.
• Completed self-directed projects, such as digitizing records updating signage, optimizing lobby space, and improving system processes.
• Managed correspondence documentation, took meeting minutes, and wrote reports as directed.