Susan Pratt
Dania Beach,FL
Summary
Professional with strong background in phone sales and consulting, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless client interactions. Focused on building credibility in my company's products and services, closing sales with colorful verbal presentations, and adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant/Operations Manager
Blush Luxury Venue
Dania Beach, Florida
08.2023 - Current
- Recruit, hire, and train office team
- Process payroll and manage budget
- Oversee the signing of contracts and collecting final payments
- Manage social media accounts and websites
- Developed marketing plan to generate new daily leads
- Maintained constant contact with existing and prospective clients to reach monthly sales goals
- Organized at least 20 events per month
Outbound Cruise Consultant
Norwegian Cruise Line
Fort Lauderdale, Florida
10.2022 - 08.2023
- Promoted sales to direct consumers by initiating calls, building rapport, and presenting exiting vacation recommendations
- Participated in department approved mass e-mail campaigns targeting specific guests' profiles
- Consistently exceeded KPIs 150 outbound calls, 5 hours of talk time and 2 bookings per day
- Was in the 10% for revenue generation & conversion rate
Travel Concierge
Visa Canada-John Paul Concierge
Miami, FL
05.2021 - 09.2022
- Assisted VIP Card Holders with travel concierge services
- Planned and took payment for every aspect of our client's travel needs; from flights, hotels, cruises, mansion & private jet rental, Michelin Star restaurant reservations, etc.
- Answered over 150 customer service and sales calls per day
- Generated at least $100,000 in commissions per month
Senior Client Advisor
GIVENCHY- John Paul Concierge
Miami, FL
09.2020 - 05.2021
- Supported team of 11 advisors assisting GIVENCHY.COM clients via phone, email, and chat
- Directed team efforts to sales totaling $1 million per month
- Trained new personnel regarding company operations, policies and services.
- Mentored junior advisors, fostering professional growth and contributing to team success
- Reported to the NY corporate office weekly sales trends, repeated client issues/complaints, and technical issues customers experience with the website
Sales Manager
Blush Luxury Venue
Dania Beach
07.2016 - 08.2020
- Increased sales revenue by developing and implementing effective sales strategies
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Store Manager
Aristocrazy Jewelry
06.2015 - 07.2016
- Opened this Spanish brands 1st Boutique in the US
- Completed a 5 week intensive training at the company's headquarters in Madrid
- Created and Implemented sales strategy to use on every client to strengthen their commitment to buy, increase the dollar amount spent
- Hired and trained a team of 5 sales professionals one week before the grand opening
- Scheduled and executed a constant stream of events/promotions in order to meet monthly sales goals
- Focused on building brand awareness and a valuable clientele, one customer at a time
Education
Bachelors - Apparel Design & Retail Management
Florida State University
Tallahassee, FL05.2010
Skills
- Consultative seller
- Strong problem solver
- Executive & Administrative support
- Meticulous attention to detail
- Schedule & calendar planning
Accomplishments
- Saved Blush Luxury Venue approximately $10,000 my first year of employment by aggressively re-working the budget.
Awards
- Awarded Norwegian Cruise Lines Employee of the Month my first month on the sales floor.
Certification
Trained and certified in Consultative Selling; the sales technique that focuses on building relationships with customers by understanding their needs and offering tailored solutions.
Timeline
Executive Assistant/Operations Manager
Blush Luxury Venue
08.2023 - Current
Outbound Cruise Consultant
Norwegian Cruise Line
10.2022 - 08.2023
Travel Concierge
Visa Canada-John Paul Concierge
05.2021 - 09.2022
Senior Client Advisor
GIVENCHY- John Paul Concierge
09.2020 - 05.2021
Sales Manager
Blush Luxury Venue
07.2016 - 08.2020
Store Manager
Aristocrazy Jewelry
06.2015 - 07.2016
Trained and certified in Consultative Selling; the sales technique that focuses on building relationships with customers by understanding their needs and offering tailored solutions.
Bachelors - Apparel Design & Retail Management
Florida State University
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