AMIDEL LADNIER
Stockton,CA
Summary
Dynamic and detail-oriented professional with a strong foundation in crafting high-quality beverages and delivering exceptional customer service. Proven track record of maintaining a clean and efficient work environment that fosters team collaboration and success. Skilled in inventory management and cash handling, ensuring operational efficiency while enhancing the overall customer experience. Committed to upholding the highest standards of quality and service in every interaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barista
Qamaria Yemeni Coffee Co.
Pleasanton, CA
01.2026 - Current
- Crafted specialty coffee beverages with precision and attention to detail.
- Trained new baristas on equipment usage and customer service standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Managed inventory levels, ensuring timely restocking of supplies.
- Utilized advanced techniques to create visually appealing latte art, showcasing creativity and skill.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Warehouse Associate
Amazon
Livonia, MI & Stockton, CA
07.2020 - 07.2025
- Transferred from Livonia, MI in February 202
- Worked for amazon as a whole for 5+ years
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as Number pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed regular cycle counts to maintain accurate inventory records.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained accurate inventory records using RFID scanning technology.
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Implemented safety protocols, reducing workplace incidents and improving compliance.
- Collaborated with team members to optimize order fulfillment processes.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Line Cook/Prep Cook
Red Lobster
Novi, MI
03.2023 - 06.2024
- Prepared and arranged plates for display at expo, enhancing visual appeal and accessibility.
- Arranged culinary products for present and subsequent food service.
- Coordinated preparation of orders for bar pickup.
- Prepared high-quality seafood dishes according to standardized recipes and presentation guidelines.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen workstations, adhering to health and safety standards.
- Implemented process improvements to enhance kitchen efficiency and reduce preparation time.
- Monitored food quality throughout the cooking process, ensuring consistency and excellence in every dish served.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Front Desk Receptionist
La Quinta Inns & Suites
Canton, MI
04.2023 - 04.2024
- Coordinated front desk activities, providing exceptional concierge and receptionist support to visitors.
- Conducted detailed inspections and cleaning of restrooms and guest rooms to enhance guest experience during check-in.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Maintained accurate guest records using property management systems.
- Coordinated with housekeeping to ensure room readiness and cleanliness standards.
- Oversaw inventory management of lobby supplies, ensuring availability for guests and staff needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Sales Associate
Instant cellular cricket wireless
Stockton, CA
01.2019 - 06.2020
- Worked in sales role at Cricket Wireless.
- Attracted customers to explore wireless networking services.
- Supported manager by overseeing interviews when regional and district managers were unavailable.
- Managed team leadership responsibilities.
- Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
- Assisted in inventory management, maintaining accurate stock levels and product displays.
- Processed sales transactions efficiently, utilizing POS systems to ensure accuracy.
- Trained new staff on sales techniques and company policies, fostering team collaboration.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
McDonalds Crew Member
GOLDEN STATE RESTAURANT GROUP
Stockton, CA
06.2017 - 12.2018
- Oversaw cash register functions and coordinated drive-thru operations, ensuring prompt and accurate service delivery.
- Conducted thorough inventory assessments and optimized storage solutions in refrigeration units.
- Executed regular cleaning protocols in dining area, promoting a welcoming environment for patrons.
- Maintained cleanliness of workplace by performing end-of-shift cleaning tasks.
- Provided exceptional customer service in fast-paced restaurant environment.
- Operated kitchen equipment and maintained cleanliness to ensure safety standards.
- Assisted team members in food preparation and order fulfillment efficiently.
- Resolved customer complaints promptly, maintaining positive dining experiences for patrons.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Client Service Representative
Ultimate Solutions
Livonia, MI
12.2016 - 01.2017
- Facilitated client interactions at the front desk.
- Confirmed daily client visits for dose administration.
- Coordinated client schedules for doctor and therapist visits.
- Managed patient and client documentation.
- Managed office organization and upheld cleanliness standards.
- Managed client inquiries, providing timely information and support to enhance customer satisfaction.
- Resolved complex service issues, ensuring swift resolutions and maintaining client trust.
Cashier
99 Cents Only Stores
Stockton, CA
01.2014 - 01.2015
- Executed checkout procedures to ensure seamless customer experience.
- Organized merchandise on shelves for optimal display.
- Maintained cleanliness of workspace and register area.
- Assisted customers in addressing their requirements.
Server
Lincoln High School Leo's Club Crab Feed
Stockton, CA
01.2009 - 01.2013
- Ensured tables were serviced promptly for customer satisfaction.
- Managed order intake with precision.
- Ensured tidy and sanitary conditions post-customer visits.
- Engaged in various club events at Lincoln High School.
Education
Pharmacy Technician -
Stepful Online Programs
Onlinehigh school diploma - undefined
Lincoln High School
Stockton, CAMusic
Henry Ford College
Dearborn, MI07-2020
music, culinary
San Joaquin Delta College
Stockton, CA06-2013
Skills
- Microsoft Office (10 years)
- Customer Service (10 years)
- Technical Support (4 years)
- Organization Skills (10 years)
- Phone Etiquette (10 years)
- Photography (8 years)
- Chef (5 years)
- Music Therapy (2 years)
- Management skills (25 years)
- Team player
- Friendly and outgoing
- Attention to detail
- Time management
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Safe food handling practices
- Excellent memory
- Food preparation
- Hospitality service expertise
- Professional demeanor
- Latte art
- Excellent math skills
- Multitasking and organization
- Clear communication
- Speedy and efficient
- Positive and professional
- Hospitality and professionalism
- Workstation maintenance
Accomplishments
- Resolved product issue through consumer testing.
- Memorized ingredients and recipes for specialty drinks.
Certification
- California Food Handler
- December 2015 to December 2018
LANGUAGES
English(Full Professional)
Tagalog(Limited Working)
Timeline
Barista
Qamaria Yemeni Coffee Co.
01.2026 - Current
Front Desk Receptionist
La Quinta Inns & Suites
04.2023 - 04.2024
Line Cook/Prep Cook
Red Lobster
03.2023 - 06.2024
Warehouse Associate
Amazon
07.2020 - 07.2025
Sales Associate
Instant cellular cricket wireless
01.2019 - 06.2020
McDonalds Crew Member
GOLDEN STATE RESTAURANT GROUP
06.2017 - 12.2018
Client Service Representative
Ultimate Solutions
12.2016 - 01.2017
Cashier
99 Cents Only Stores
01.2014 - 01.2015
Server
Lincoln High School Leo's Club Crab Feed
01.2009 - 01.2013
high school diploma - undefined
Lincoln High School
Music
Henry Ford College
music, culinary
San Joaquin Delta College
Pharmacy Technician -
Stepful Online Programs
ADDITIONAL INFORMATION
- Qualifications and Skills
- Cash Register
- Customer Service
- Being on time
- Hospitality
- Organized
- Cashiering
- Basic service and waiting skills
- Work Ethics
- Responsible
- Motivated
- Open to learning new things
- Dedicated
- Work well with others/co-workers
- Kind
- Punctual
- Respectful to others
- Reliable