Amie Bailey
Stafford,TX
Summary
Motivated individual seeking opportunities within a company that promotes personal and professional advancement.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Homemaker
Self
Anywhere
2023 - Current
- Managed household scheduling, appointments, and daily task coordination for self-operated home life.
- Prepared meals, planned menus, and organized kitchen supplies for household needs.
- Maintained clean living spaces through cleaning, laundry, and routine home upkeep.
- Supported family members through caregiving, communication, and problem solving.
- Monitored household budgets, tracked bills, and organized payment deadlines.
- Organized home records, important documents, and household information systems.
- Organized and restocked groceries in pantry and refrigerator to ensure availability for meal preparation, household goods, and essential supplies for daily living.
- Kept records of daily observations and information about activities, meals served and medications administered.
Owner/Operator
TVOC IIC
anywhere, TX
12.2018 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Delivered exceptional customer service by managing orders efficiently and maintaining a positive mindset to ensure quality outcomes for each project.
- Established long-term customer relationships through excellent service, effective engagement, and prompt issue resolution.
- Created versatile art pieces by closely following customer requests, achieving high satisfaction through attention to detail and effective communication.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Engaged with vendors and partners to coordinate project requirements and enhance community relations.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Set pricing structures according to market analytics and emerging trends.
- Led problem solving and improved TVOC IIC service delivery.
Courier/Delivery Driver
DoorDash
Anywhere
01.2019 - 01.2025
- Delivered customer orders accurately and safely, supporting timely service and strong customer satisfaction through careful attention to detail and customer service skills.
- Checked IDs for age-restricted items, communicated professionally with customers, and followed GPS directions to ensure compliance and optimize delivery routes.
- Picked up meals from assigned restaurants and retail partners for delivery fulfillment.
- Updated customers and DoorDash support on delivery status and resolved issues to enhance customer experience.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Executed contactless drop-offs in accordance with DoorDash procedures to ensure safety and customer satisfaction.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Quickly responded to customer inquiries to improve business relationships.
Bus Driver
Austin Employee Shuttle
Round Rock, TX
06.2022 - 09.2023
- Conducted pre-trip and post-trip inspections, ensuring vehicle safety and regulatory compliance before transporting corporate employees.
- Transported employees safely and respectfully, delivering customer service and sharing essential safety information.
- Executed daily cleaning routines to maintain a clean and organized bus, promoting rider comfort and safety.
School Bus Driver
First Student
Austin, TX
08.2021 - 05.2022
- Performed pre-trip and post-trip inspections, transporting students and adults safely to school, field trips, and sporting events while ensuring compliance with safety standards.
- Provided customer service and communicated safety measures, conducted practice safety drills, and observed student behaviors to ensure a secure environment.
- Created seating charts and recorded discipline and rewards reports while communicating with parents to foster positive student conduct and enhance safety.
- Maintained festive bus decorations, ensured radio contact with base, and submitted daily inspection logs to support operational efficiency.
Hot Shot Driver Auto Parts/Customer Service
Citi Courier
Houston, TX
05.2018 - 01.2020
- Coordinated Citi Courier hot shot dispatch for time-sensitive pickup and delivery runs.
- Transported packages and auto parts safely and on schedule, optimizing delivery times through route planning and effective judgement.
- Prioritized deliveries and adapted to changing traffic conditions, fulfilling route times and enhancing customer satisfaction.
- Navigated local routes using GPS and traffic updates for prompt courier service.
- Loaded and secured packages for safe transport in company vehicle.
Bus Operator/Driver
Apple Bus Company
Austin, TX
08.2015 - 01.2016
- Executed pre-trip and post-trip inspections, ensuring safe and compliant transportation of students and adults to school, field trips, and events.
- Maintained radio contact with base, submitted daily inspection logs, and collaborated with Bus Monitor for safe operations.
- Provided safety information and conducted practice drills, observing student behaviors and creating seating charts to maintain discipline.
- Documented discipline and rewards reports, communicated with parents, and curated festive bus decorations to enhance a positive bus environment.
Manufacturing Operations Associate/ Customer Service
Hewlett Packard
Houston, TX
01.2012 - 10.2014
- Organized workflow and managed inventory to streamline operations and support timely production.
- Oversaw daily inventory and stocking of work supplies, including pallet jack and forklift operations, to ensure seamless production flow.
- Delegated tasks and monitored completion to enhance operational efficiency and team accountability.
- Trained new and current employees according to company protocols, improving team performance and compliance.
- Ensured a safe and clean work environment by enforcing safety standards and cleanliness protocols.
- Conducted pre-testing for computer units and performed quality assurance checks to maintain product standards.
- Utilized Excel to manage employee information, supporting accurate record-keeping and reporting.
Phlebotomist Tech/Apheresis Tech/ Customer Service
Bio Mat USA Plasma Center
Houston, TX
06.2009 - 01.2012
- Performed plasmapheresis, obtained medical testing via venipuncture and capillary puncture, and conducted pre-donation medical history examinations.
- Supervised facility staff and maintained donor flow, ensuring a safe and efficient donation environment.
- Conducted quality assurance and medical record reviews to ensure compliance with regulatory standards.
- Scheduled donor appointments through walk-ins and multi-line phone systems, streamlining donor flow and appointment management.
- Organized weekly meetings and coordinated donor promotions and recruiting efforts, enhancing donor participation.
- Provided customer service and resolved complaints promptly, ensuring donor satisfaction and retention.
- Created employee schedules and served as a designated trainer for new and current employees, supporting cross-training initiatives.
Bartender/Barback/Waitress
Night Club
Austin, TX
05.1997 - 08.2011
- Delivered excellent customer service as waitress, hostess, and bartender, enhancing guest satisfaction.
- Restocked supplies and organized bar area to support bartenders and ensured timely preparation of food and beverages.
- Operated in family-owned night club for 2 years, assisting in various roles to maintain smooth operations.
- Coordinated and decorated events, creating memorable experiences for patrons.
Offshore Cook
Mexico
Mexico, MO
01.2002 - 01.2005
- Prepared menus, meals, and baked goods, ensuring high-quality food service for offshore staff.
- Ensured cleanliness and organization in meal preparation areas, adhering to health and safety standards.
- Managed buffet timing, discarding food every 3 hours to uphold safety regulations.
- Oversaw inventory and ordered supplies to guarantee sufficient food for all shifts.
Education
Some College (No Degree) - Life And Health Insurance
Kaplan Education
Fort Lauderdale, FLPhlebotomy (National Certification) -
Everest Institute
Houston, TXSkills
- Customer service
- CPR certified
- Ekg
- Route optimization
- Quality assurance
- Inventory management
- Caregiving
- Recruiting
- Commercial driving
- CPR certified
- Early childhood education
- Data entry
- Communication skills
- HIPAA
- Excel
- Event planning
- English
- Patient Care
- Daycare Teacher
- Microsoft Office Suite
- Assembly
- Meal preparation
- Pallet jack operation
- Driving
- Bus driving
- Bus Driving
- Lesson planning
- Multi-line phones
- Hospital Experience
- Medical records
- Supervising experience
- Medical Office Experience
- Forklift operation
- Restaurant experience
- Phlebotomy
- Childcare
- Vital signs
- Scheduling
- Courier
- Childcare experience
- Recordkeeping
- Microsoft Excel
- Schedule management
- Order processing
- Attention to detail
- Team collaboration
- Problem solving
- Child advocacy
- Crisis management
- Team collaboration
- Medication administration
- Educational support
- Stress tolerance
- Positive reinforcement
- Time management
- Task prioritization
- Staff supervision
- Team leader
- Self motivation
- Punctual and reliable
- Safety awareness
- Continuous improvement
- Coordination and teamwork
- Interpersonal skills
- Early childhood development
- Vehicle inspection
- Route planning
- Safety compliance
- Dispatch coordination
- Effective communication
- Conflict resolution
- CPR certified
- Nutritional meal preparation
- Field trip organization
- Written communication
- Basic housekeeping
- Recordkeeping requirements
- Sensory activities planning
- Plan activities
- Social Skills Improvement
- Housekeeping
- Understanding of Autism
- Motor skills development
- Child safety
- Teaching Etiquette
- Trauma-informed care
- Health and safety
- Analytical thinking
- Observing and monitoring behavior
- Courteous demeanor
- Travel planning
- Call center experience
- Phone etiquette
- Office management
- Administrative skills
- Strategic planning
- Verbal and written communication
Personal Information
- Title: Customer Service
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
- Sterile Process April 2014 to Present
- ASCP Certification
- CPR Certification
- Food Handler Certification November 2024 to November 2027
- TABC Certification November 2024 to November 2026
- CSPDT
Additional information
Phlebotomy Certification
Timeline
Bus Driver
Austin Employee Shuttle
06.2022 - 09.2023
School Bus Driver
First Student
08.2021 - 05.2022
Courier/Delivery Driver
DoorDash
01.2019 - 01.2025
Owner/Operator
TVOC IIC
12.2018 - Current
Hot Shot Driver Auto Parts/Customer Service
Citi Courier
05.2018 - 01.2020
Bus Operator/Driver
Apple Bus Company
08.2015 - 01.2016
Manufacturing Operations Associate/ Customer Service
Hewlett Packard
01.2012 - 10.2014
Phlebotomist Tech/Apheresis Tech/ Customer Service
Bio Mat USA Plasma Center
06.2009 - 01.2012
Offshore Cook
Mexico
01.2002 - 01.2005
Bartender/Barback/Waitress
Night Club
05.1997 - 08.2011
Homemaker
Self
2023 - Current
Some College (No Degree) - Life And Health Insurance
Kaplan Education
Phlebotomy (National Certification) -
Everest Institute