Amie Buesking
Hermann,MO
Summary
Dynamic customer service professional with a proven track record at MFA Oil, excelling in problem resolution and data entry. Enhanced customer satisfaction through effective communication and streamlined processes. Skilled in order processing and account management, consistently ensuring accurate records and timely follow-ups to improve user experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
MFA Oil
05.2019 - Current
- Assisted customers with inquiries and resolved issues through effective communication.
- Utilized customer service software to track interactions and maintain accurate records.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Learned company policies and procedures to provide accurate information to customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Secretary
Gasconade County R1 School District
07.2016 - 05.2019
- Organized and maintained filing systems, enhancing document retrieval speed and accuracy.
- Streamlined communication processes between departments, improving inter-office collaboration.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed filing system, entered data and completed other clerical tasks.
Medical Insurance Biller
Madison Medical Center
07.2006 - 07.2016
- Processed and submitted medical claims accurately, ensuring timely reimbursements from insurance providers.
- Reviewed and verified patient information for accuracy, reducing claim denials by enhancing data integrity.
- Resolved billing discrepancies by communicating effectively with healthcare providers and insurance representatives.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
Education
Banking And Finance
Mineral Area College
Park Hills, MOHigh School Diploma -
Fredericktown High School
Fredericktown, MO05-1997
Skills
- Customer service
- Data entry
- Problem resolution
- Scheduling
- Paperwork processing
- Order processing
- Account management
Timeline
Customer Service Representative
MFA Oil
05.2019 - Current
Secretary
Gasconade County R1 School District
07.2016 - 05.2019
Medical Insurance Biller
Madison Medical Center
07.2006 - 07.2016
Banking And Finance
Mineral Area College
High School Diploma -
Fredericktown High School
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