Amie Burnside
Westerlo,NY
Summary
Dynamic professional with extensive experience as a 911 Telecommunicator at Albany County Sheriffs Office, excelling in emergency management and call prioritization. Proven ability to enhance public safety through effective communication and problem-solving skills, while utilizing computer-aided dispatching to optimize response times. A solid background in emergency communication and crisis management. Successfully handled high-pressure situations, ensuring accurate and timely dispatch of emergency services. Demonstrated strong multitasking skills and excellent communication abilities to coordinate responses effectively.
Overview
27
27
years of professional experience
Work History
911 Telecommunicator
Albany County Sheriffs Office
Clarksville, NY
12.2021 - Current
- Engaged with law enforcement, fire, and medical services to streamline processes for immediate response during emergencies.
- Utilized computer-aided dispatch (CAD) software for strategic allocation of resources to support timely response efforts.
- Managed radio transmission processes, ensuring accurate and swift communication of vital data to field units.
- Demonstrated ability to navigate high-pressure scenarios by successfully managing multiple incoming calls at once during peak demand.
- Engaged with callers to build trust and streamline the collection of critical information necessary for accurate responses.
- Maintained composure while offering supportive guidance to distressed callers, effectively addressing their immediate concerns.
- Executed pre-arrival instructions to effectively guide callers through medical emergencies, maintaining patient stability until emergency services arrived.
Insurance Underwriter
Austin & Co
Albany, NY
08.2021 - 12.2021
- Engaged with agents to compile required documentation, streamlining the underwriting decision-making process.
- Reviewed and interpreted financial data alongside credit reports to assess the financial viability of applicants.
- Analyzed current policies and implemented necessary updates to ensure alignment with industry compliance requirements.
- Coordinated efforts with agents to provide clear policy explanations and support client inquiry resolution.
- Assessed and clarified policy guidelines to ensure adherence to regulatory standards.
- Assessed policy documents for accuracy and conformity to approved standards prior to final issuance.
- Utilized in-depth knowledge of risk factors to optimize premium structures, leading to decreased claim losses.
- Executed underwriting activities while maintaining strict compliance with regulatory requirements and company protocols.
- Researched and documented insurance industry shifts to inform strategic decision-making and operational practices.
Front Office Assistant
Capital Cardiology
Albany, NY
11.2018 - 03.2019
- Assisted in managing patient scheduling and appointment confirmations.
- Coordinated communication between patients and medical staff for efficient service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Processed insurance verifications and managed billing inquiries effectively.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Insurance Broker
Spencer Insurance Agency
Voorheesville, NY
04.1999 - 11.2018
- Managed ongoing client interactions to promote satisfaction and secure long-term retention.
- Conducted in-depth analysis of customer needs to identify and suggest suitable insurance products tailored to specific individual circumstances.
- Utilized industry software to optimize workflow in processing policy applications and maintaining client account records.
- Conducted in-depth market research to uncover trends and optimize product development based on client insights.
Education
High School Diploma -
Berne-Knox-Westerlo
Berne, NYNYS Brokers License
Bryant & Stratton College
NYAlbany County NY Notary
Bryant & Stratton College
NYSkills
Emergency management
Stress tolerance
Call prioritization
Law enforcement procedures
Geographical expertise
Teamwork and collaboration
Timeline
911 Telecommunicator
Albany County Sheriffs Office
12.2021 - Current
Insurance Underwriter
Austin & Co
08.2021 - 12.2021
Front Office Assistant
Capital Cardiology
11.2018 - 03.2019
Insurance Broker
Spencer Insurance Agency
04.1999 - 11.2018
High School Diploma -
Berne-Knox-Westerlo
NYS Brokers License
Bryant & Stratton College
Albany County NY Notary
Bryant & Stratton College