Summary
Work History
Education
Skills
Timeline
Amie Ciecierski

Amie Ciecierski

Munster,USA

Summary

Highly organized professional with extensive experience in customer service, management and problem-solving. Demonstrates ability to develop and implement customer service policies and procedures to maximize customer satisfaction. Excellent communicator with the capacity to quickly diffuse difficult customer situations.

Work History

Customer Service Representative Team Lead

Great Lakes Warehouse
07.2021 - 09.2025
  • Guided customer support representatives through difficult customer interactions and empowered each with strategies for success.
  • Developed and implemented customer service policies and procedures to ensure customer satisfaction.
  • Boosted service quality and increased sales by developing strong knowledge of company's products and services.
  • Facilitated management conference calls to discuss strategic initiatives and action plans.
  • Reviewed customer service reports to identify and address any areas of improvement.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Followed up promptly on all unresolved cases from previous shifts.
  • Determined charges for services requested and arranged for billing.
  • Processed customer adjustments to maintain financial accounts.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Made appropriate account corrections to resolve customer problems.

Dental Front Office Receptionist

Wadas Dental Center
05.2017 - 01.2020
  • Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
  • Contacted insurance companies to verify patient eligibility and coverage.
  • Greeted persons entering establishment to determine nature and purpose of visit.
  • Organized charts regularly in accordance with clinics' policies and procedures.
  • Received and processed payments for services rendered, including cash and credit transactions.
  • Established and maintained positive relations with patients, staff, and insurance companies.
  • Interviewed patients to complete case histories, intake documentation, and insurance forms.
  • Inventoried office supplies and ordered low stock items to maintain optimum supply.
  • Filed data received from insurance carriers and secondary providers in appropriate patient charts.
  • Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
  • Processed patient referrals and prepared necessary paperwork.
  • Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
  • Transmitted correspondence and medical records by mail, e-mail and fax.
  • Completed documents, case histories, and forms, such as intake and insurance forms.
  • Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
  • Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
  • Completed insurance or other claim forms.
  • Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
  • Maintained medical records, technical library, and correspondence files.
  • Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records.
  • Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
  • Generated patient-specific letters for insurance companies to ensure accurate reimbursement of services.

Head Bartender

Bridges Scoreboard
05.2015 - 05.2017
  • Took beverage orders from guests and delivered drinks within reasonable time frames.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest.
  • Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
  • Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
  • Assessed bar inventory and completed requisition sheets to restock supplies.
  • Kept bar organized and clean during busy hours.
  • Crafted specialty cocktails according to customer specifications.
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes.
  • Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
  • Trained and mentored new team members in proper bar operations.
  • Developed strong working relationships with customers and staff.
  • Utilized strong salesmanship skills to upsell drinks and appetizers.
  • Conducted bar inventory on regular basis to complete daily requisition sheets.
  • Washed and wiped down prep areas, equipment, and utensils.
  • Teamed with chefs on daily specials and food pairings for drink menu items.
  • Established a rapport with regulars through friendly conversation.
  • Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
  • Collaborated with manager to contribute to daily, holiday, and themed drink menus.
  • Developed new drink menus that reflected seasonal flavors as well as popular trends.
  • Answered questions about menu selections and made recommendations.
  • Displayed and retained extensive knowledge of liquor, wine, and beer.
  • Arranged bottles and glasses to create attractive displays.
  • Sliced and pitted fruit for garnishing drinks.
  • Suggested additional items to customers to increase bar sales.

Education

Dental Assisting Diploma -

Everest College, Burr Ridge, Illinois
05.2013

Skills

  • Maintaining Clean Work Areas
  • Customer Loyalty
  • Product Line Knowledge
  • Inventory Accuracy
  • Office Supplies and Inventory
  • Correcting Discrepancies
  • Skill Development
  • Product Knowledge
  • Team Goals
  • Incoming Call Management
  • Inside Sales
  • Customer Service and Assistance
  • Client Relationships
  • Health and Safety Regulations
  • Data Entry

Timeline

Customer Service Representative Team Lead - Great Lakes Warehouse
07.2021 - 09.2025
Dental Front Office Receptionist - Wadas Dental Center
05.2017 - 01.2020
Head Bartender - Bridges Scoreboard
05.2015 - 05.2017
Everest College - Dental Assisting Diploma,

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