Amie Clevenger
Anderson,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Loan Boarding Specialist
First Merchants Bank
Daleville, In
04.2023 - 08.2024
- Review loan documents
- Board loans into system per procedures.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Treasury Solutions Specialist
First Merchants Bank
Daleville, IN
02.2019 - 04.2023
- Assist with fulfillment such as tickets submitted to add new services or remove current services customers may have with online banking.
- Conducted troubleshooting procedures with customers for Remote Deposit Capture as well as ACH, Positive Pay, and Wire services .
- Recommended new products and services to customers.
- Scheduled appointments for further services.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Established strong work relationships with Treasury Management Offices and Branch workers
Customer Service Representative
Concentrix
Daleville, IN
03.2014 - 01.2019
- Provide customer service and technical support for client
- Help assist customers complete tasks, as well as provide additional support to tier 1 advisors
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Waitress
Denny's
Daleville, IN
04.2012 - 04.2014
- Served customers meals and cleaned tables
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Meijer
Anderson, IN
05.2011 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Daleville High School
Daleville, In06.2006
Skills
Customer Service
Teamwork and Collaboration
Problem-Solving
Time Management
Reliable and Responsible
Attention to Detail
Problem-solving abilities
Multitasking
Excellent Communication
Critical Thinking
Organizational Skills
Active Listening
Analytical Thinking
Self Motivation
Team building
Goal Setting
Scheduling
Quality Control
Training and Onboarding
References
- Jennifer Jameson, First Merchants Bank, 765-716-7547
- Joseph Hutsell, Senior Treasury Management Officer, First Merchants, 765-278-6211
- Tobias Lucas, Business Consultant, PNC Bank, 765-591-3347
Timeline
Loan Boarding Specialist
First Merchants Bank
04.2023 - 08.2024
Treasury Solutions Specialist
First Merchants Bank
02.2019 - 04.2023
Customer Service Representative
Concentrix
03.2014 - 01.2019
Waitress
Denny's
04.2012 - 04.2014
Cashier
Meijer
05.2011 - 04.2012
High School Diploma -
Daleville High School